Does Amazon customer service call customers? Is there online customer service?

Amazon not only has a large market share, but also has a large online traffic. Moreover, the Amazon platform cares a lot about the customer's shopping experience, and users can contact customer service if they have any questions. So will Amazon customer service call customers?

Generally not

1. Does Amazon have online customer service?

1. Online customer service

After entering the Amazon official website, scroll to the bottom and find the "Help Center" in the "Help Center and Shopping Guide"; click it, and then see "Browse Help Topics" - "Need additional help?", and you will see the "Contact Customer Service" option. After that, you need to log in to your Amazon account before you can communicate with customer service; the seller account also needs to verify relevant identity information, and only after passing the verification can you find customer service.

Amazon's online customer service also has an online service time, as follows:

Monday to Friday: 9:00am to 7:30pm

Saturday and Sunday: 9:00am to 5:30pm

2. Send email

You can send an email to Amazon customer service at any time, but they will only reply within two days of receiving the email, so the problem handling time is relatively slow.

If the seller encounters complaints or appeals, etc., he/she must find the email address corresponding to the problem and send it according to the platform's email requirements. The specific email address can be viewed here.

2. How does Amazon contact merchants?

1. Go to the Amazon official website, open the Amazon website, scroll down to the bottom and click Help Center

2. Then we go to the Help Center and click on Need more help - Contact us

3. After we log in to our account, we select our order scope and then describe our problems one by one. The more specific the better.

4. Then you can choose to answer the call from Amazon or contact online customer service

5. If you need a call from Amazon, click Call from Amazon, leave your phone number on the new page, and then click Contact me from Amazon

6. If you want to chat online, click Live Chat, enter your question in the new window, and then start chatting.

Generally speaking, Amazon customer service will not take the initiative to call customer service. Unless you call customer service first and ask some questions or make a complaint, customer service will call you back.