Can Temu's deposit be refunded? How can Temu's merchant deposit be refunded?

Temu cross-border e-commerce platform provides sellers with convenient entry and operation services. Temu requires merchants to pay a certain amount of deposit when entering the platform to protect the interests of the platform and consumers. So, can the Temu deposit be refunded?

1. Can the Temu deposit be refunded?

able

As long as the user complies with the following conditions:

1. If the user cancels the order before check-in and complies with Temu's cancellation policy, he or she can apply for a full refund of the deposit.

2. If the user does not cause damage to the house or lose items during the stay and complies with Temu's usage rules, he or she can apply for a refund of the deposit after checking out.

3. After checking out, the user will receive a confirmation email from Temu, indicating that the landlord has inspected the house and found no problems. The user can click the link to return the deposit in the email to complete the refund process.

The refund cycle of Temu security deposit is generally 3-5 working days, depending on the user's payment method and bank. If the user does not receive the refund within the expected time, please contact Temu customer service in time and we will solve the problem for you as soon as possible.

2. How to refund Temu merchant deposit?

According to the rules of the Temu platform, the merchant deposit can only be refunded in the following two situations:

1. The merchant proactively applies to withdraw from the platform and has no unprocessed orders, refunds, after-sales, complaints, etc.

2. The platform terminates cooperation with the merchant due to special reasons, and there are no unprocessed orders, refunds, after-sales, complaints and other issues.

If the merchant meets the above conditions, he can apply for a refund of the deposit by following the steps below:

1. Log in to Temu merchant backend, click "Account Management" - "Deposit Management" - "Apply for Refund".

2. Fill out the refund application form, including the reason for refund, refund amount, payment account and other information, and submit it for review.

3. After the platform reviews and approves the application, the deposit will be returned to the merchant’s designated payment account within 7 working days.

It should be noted that Temu platform has the right to adjust the amount and proportion of the deposit according to the business conditions and reputation of the merchant. If the merchant violates the rules on the platform, the platform has the right to deduct or confiscate part or all of the deposit as compensation for breach of contract.

When sellers use the Temu platform to operate stores and products, they should abide by the various rules and policies of the platform in order to maintain their own credibility and reputation and enjoy better services and benefits.

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