How do Shopee buyers modify their reviews? Will they default to positive reviews?

After a Shopee buyer buys something in a store, if he is satisfied with the product, he can confirm the receipt in advance and also comment on the product. He can give a positive or negative review. So how can a Shopee buyer modify his review?

1. How do Shopee buyers modify their reviews?

1. Go to Me-mypurchase shopping list.

2. Find the product whose review you want to modify, and then click shop-rating to view the store reviews.

3. Click on "changerating" to modify the review.

4. After modifying the evaluation, click Done.

If the buyer deliberately gives you a bad review, you should first confirm that there is no problem with your product and service attitude, then you can contact your account manager and call the platform customer service to file a complaint. At this time, the platform will intervene and handle the complaint. The complaint cycle is more than one month, and you need to provide information when filing a complaint. The information provided for the complaint is as follows:

1. Seller account seller.

2. Buyer account: buyer.

3. Order number: orderSN.

4. Screenshots of the reviews.

5. Write down the reasons why the buyer gave a malicious review.

2. Will Shopee default to positive reviews?

No. Shopee buyers will not automatically give positive reviews. Buyers must give their own reviews.

After the order is completed, the buyer and seller can give each other comments on the order transaction. The comments of the seller cannot be deleted, only the buyer can delete or modify them.

First, check the order details and reply to the buyer's comments. Sellers can click My-shop-rating, click reply, and then they can reply to the buyer's comments. If it is a mobile client, first open the APP to log in to the store, click My Rating, then select the unreplied order and click the three dots in the upper right corner to reply, edit the content you want to reply, and finally click SUBMIT-Submit in the upper right corner.

In general, if Shopee buyers want to modify their own reviews, they can go to Me-MyPurchase purchase list, find the product whose review they want to change, and then click Changerating to modify the review.