Can I get my money back if my store is closed by Amazon? How can I get my money back?

There are still many domestic merchants opening stores on Amazon, but some people did not abide by the platform's rules during the process of opening stores, resulting in their stores being punished. The most serious punishment is having their stores closed. So, can the money be recovered if the store is closed on Amazon?

Can Amazon get back the money it paid for closing its stores ?

If the seller can prove that Amazon's judgment was wrong, or that their violation was only temporary or unintentional, Amazon hopes to see some plans from them to avoid future violations, and then restore their account.

However, if the seller's account appeal is unsuccessful, or if the seller does not appeal, the funds in the account will be temporarily frozen for 90 days.

The funds will be used to pay for things like customer returns, refunds, reimbursements and other unpaid costs to sellers.

After the freezing period, Amazon will tell the seller to apply for the return of funds through normal procedures. If the seller is not involved in other criminal or illegal activities, the funds can be retrieved as long as the identity is verified.

How to withdraw funds?

How to unblock the account as soon as possible and how to return the frozen funds are arguably the most worrying and most important things for sellers whose accounts have been blocked.

1. If it is a wrongful conviction, the case will be unblocked as long as evidence is provided.

2. If it is an unintentional mistake or it is just a first offense, you can get your account back by submitting the correct POA as required by Amazon.

3. If the appeal fails or is abandoned, the funds will be frozen for 90 days.

There are two prerequisites for retrieving funds: no other criminal or illegal activities are involved; the account can pass Amazon's identity verification, which means that the account is controllable by the seller, such as the legal person, company address, etc.

In other words, if your account is purchased and the legal person cannot be contacted, the final result is self-evident.

A permanently closed store can be withdrawn by forcing it to open internally. No matter what the reason for the store closure is, or whether the store has been cleared, funds can be withdrawn.

Whether the money from an Amazon store can be recovered depends on the circumstances. If the store is closed due to serious violations, it will be difficult to get the money back. However, if the store is closed due to some minor circumstances, the money will be transferred to the account bound to your backend within 90 days.

Recommended reading:

What is Amazon’s complaint handling method? How to resolve a complaint?

Can a successful Amazon complaint be withdrawn? How to withdraw it?

What is the complaint number for Amazon? How to deal with infringement?