Why is the eBay buyer's account frozen? How to unfreeze the eBay account?

eBay, like AliExpress, is a popular cross-border e-commerce platform. When buying overseas products, eBay is the first choice. However, recently some users reported that their accounts were frozen. What is the reason? Next, we will explain this aspect to you.

1. Why is the eBay buyer's account frozen?

1. Associate high-risk accounts

For example, if the same network, computer, credit card, address or PayPal account is associated with some black accounts or illegal accounts, your account will be permanently frozen. In this case, there is no chance to apply for unblocking and you can only register a new buyer account.

2. Find a payment agent to pay

Shopping on eBay supports PayPal accounts and credit card payments, but some domestic buyers do not have dual-currency credit cards and have not registered PayPal, so they will find some payment agents to pay, which is very risky. Because the PayPal account will be bound to the account after payment, if the payment agent's PayPal account has paid with multiple eBay accounts, the platform will think that your eBay account will have security issues and freeze your account.

2. How to unfreeze an eBay account?

1. Know why your account was suspended

You may receive an email from eBay about your account being blocked. This is a good time to reflect on what you may have done that violates policy. For sellers, you need to review eBay's selling policies. Understanding the policies that may have been violated provides the best vantage point for the next step.

2. Follow the instructions in Recovering your eBay account

Depending on the violation, eBay provides steps to reinstate your account electronically. This includes taking a test to make sure you understand eBay's policies, sending documentation to verify your identity, or in some cases waiting for a temporary suspension to complete. An email from eBay will provide steps on how to reinstate your eBay account.

3. Contact eBay

Before calling eBay customer service, make sure you take the time to review eBay's selling policies to understand exactly what restriction policy has been violated.

If your eBay account is frozen, we must first know the reason for the freeze, and then follow the instructions to restore it. In short, no matter what, we must abide by the platform rules so that it will not be frozen!