How does Shopee define delayed delivery? Are there any penalties?

As a cross-border e-commerce platform, Shopee has developed very well. After opening a store on Shopee, you need to ship goods. If you encounter some problems, merchants can choose to delay delivery, but they must negotiate with consumers. What is considered delayed delivery?

How does Shopee calculate delayed delivery?

When sellers upload products, they can choose to ship within 2 days or more than 7 days on the page; if they choose more than 7 days, it will be a pre-order product, and the words "Pre-order product" will be displayed on the product page.

Apart from these two options, sellers have no other choice. Of course, it does not mean that the longer the delivery time, the more favorable it is for you to ship, because you have to consider the buyer's experience. If your delivery time is too long, it may make buyers unwilling to buy; so everyone should choose according to their actual situation.

Is there any penalty for delayed delivery on Shopee?

If one or two orders are delayed, sellers do not need to worry too much; Shopee delayed shipment mainly assesses the store's delayed order rate. Delayed shipment rate = number of delayed orders/total number of shipped orders, calculated every 30 days; if it is greater than 5%, then it will be scored and will not be eligible for the selection of preferred sellers.

Regarding Shopee delivery time, the editor learned that many sellers have the following questions:

1. Is it OK as long as I click on the delivery button within 2 days?

Shopee not only checks whether the seller has clicked the delivery button in the background, but also checks whether the logistics information is updated. For example, if you choose to ship within 2 days, after the buyer places an order, if your order has not yet reached the Shopee warehouse to scan the logistics information successfully, then the platform will think that you have not shipped on time.

2. Is it better to set a delivery time of more than 7 days?

No! Shopee has a pre-sale product ratio review for ordinary sellers. For example, for an Indonesian seller, if the number of pre-sale products exceeds 100 (including 100) and the pre-sale product ratio is higher than a certain standard, then the store can only list 500 products.

If the proportion of pre-collected goods exceeds a certain standard, a penalty of 1 point will be calculated; and it will also have a relatively large impact on the conversion rate of the store, so everyone should set it carefully!

To avoid delayed delivery, it is recommended that you choose a Shopee warehouse close to you to ensure that the product can arrive at the warehouse and be scanned within 2 days. For new sellers, the default warehouse is Shenzhen, so you should prepare enough time according to your own situation.

It is also very important for sellers to understand how to avoid penalties for delayed delivery. First of all, they must understand the platform's delivery rules, then choose a warehouse close to them, choose a reliable logistics company, and deliver the goods in time, so they don't have to worry. Finally, of course, they must also set the delivery time, which is more secure.

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