What should I do if a Shopee customer gives me a 1-star negative review? How can I modify the negative review?

Domestic merchants who run stores on Shopee will also encounter customers giving bad reviews. You know, bad reviews have an impact on the store, and we should try our best to solve it. What should we do if Shopee customers give 1-star bad reviews?

If the buyer gives you a bad review, and you communicate with the buyer in time to modify the review, he will have one chance to modify it within 30 days. The most direct and effective way to get the buyer to change the bad review is to give him a coupon or something, which not only promotes secondary consumption, but also cancels your bad review.

However, we cannot modify the reviews directly. We can only ask the buyers to modify them. It is not possible to remove a product from the shelves due to bad reviews and then put it back on the shelves.

Another point to note is that if the buyer leaves a malicious negative review, after confirming that there is no problem with your product and service attitude, you can appeal to your account manager or call the platform customer service, and the platform will intervene to handle the matter. The appeal period should be more than one month, and the appeal information should be provided.

How to modify a negative review?

1. Go to [Me] - [My Purchase] shopping list.

2. Find the product whose rating you want to change, and then click [Shop Rating] to view the store rating.

3. Click "Change Rating" to modify the rating.

4. Modify the review and click Done.

Malicious negative reviews provide appeal information:

1. Seller account Seller.

2. Buyer account: Buyer.

3. Order number: Order SN.

4. Review screenshots.

5. Why do you think the buyer gave a bad review maliciously?

How to improve reviews on Shopee?

a. Use coupons

This method is very helpful for improving reviews. Buyers can receive coupons after leaving reviews. It is also very helpful in improving store conversions.

b. Follow up on negative reviews

If the buyer gives a bad review, you should also follow up in time to see if they have any problems, solve them in time, and then guide them to modify the bad review.

c. Chat

The chat mode is more convenient than other platforms. Sellers can send evaluation messages to buyers through chat to guide them to give evaluations. However, they must pay attention to the platform's requirements and no illegal information should appear.

Generally speaking, if a Shopee customer gives a 1-star negative review, the merchant should negotiate with the customer in a timely manner and ask the other party to modify the review. There is one opportunity to modify the review within 30 days after the review.