How to partially refund on Shopee? What is the method?

There are still a lot of consumers who buy things on Shopee. Some people often place orders for multiple items at the same time. If some of the items need to be returned, they can only return part of them. However, some buyers have never returned the items, so how can they get a partial refund?

First of all, it is recommended that you contact the buyer to understand the reason for the return and refund, and then deal with it in a targeted manner. Many return and refund applications can be successfully resolved through communication first.

If the buyer still insists on returning the product, then ask the buyer to apply for a refund in the backend. Remember to click the "Refund" button after receiving the returned product to avoid unnecessary impact. For a partial refund, the seller needs to find the local customer service to handle the partial refund. The seller cannot do it in the backend. At the same time, the Thailand site does not support partial refund services.

If the buyer's return/refund request is unreasonable, you can also reject the return and refund application. During the refund processing period, click "Ask Shopee to coordinate the dispute" at any time. Shopee will contact you via the email you provided to assist you in processing the return and refund application.

The operation of partial refund on Shopee is not too difficult. You just need to find the online customer service in time and communicate with the buyer to handle it. For cross-border sellers to transfer funds to buyers offline, they need to have a local account. You can also find some ways to do it.

Of course, there are still many things to pay attention to when it comes to buyer refunds.

1. Shopee does not currently assist with returns or exchanges. If necessary, sellers and customers must resolve the issue privately.

2. For cash on delivery in Thailand, the Philippines, and Vietnam with a value of more than US$10, due to the problem that customers do not pick up the items, Shopee officially provides a free return service to the Chinese warehouse.

3. Regarding order cancellations, sellers should try to avoid letting buyers select “seller requests cancellation” as the reason will be deducted from the assessment.

To refund some of the goods on Shopee, you need to find the corresponding order and select which products need to be returned and refunded, and then click to apply. For most consumers, these operations are relatively simple, and you can return the goods after the application is successful.

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