Shopee Philippines launches new feature, Seller Services Platform

Shopee Philippines platform announced that it has launched a new feature, the Seller Service Platform. Sellers can handle all operational issues in one stop on the Seller Service Platform, without having to look for application forms or search for reply emails everywhere.

According to reports, the seller service platform currently has two major sections, namely Self-service Tools and My Enquiries. Sellers can use the Self-service Tools to find and use common self-service forms.

Regarding the My Cases section, sellers can view case records and customer service conversations here. In the Case Status Tabs, sellers can view ongoing or closed cases, or view all cases. The following is a detailed introduction to the My Cases section:

It is understood that sellers can perform three operations on the case. The first is to reply to Shopee's online customer service. As long as the case has not been closed, the seller can choose "Reply" to reply to the online customer service. The second is to rate Shopee's customer service. If the seller wants to leave feedback for the customer service, he can click "Rate".

The third option is to reopen a closed case. If the seller has further questions or requests about the case, they can reopen the closed case. Click "Reopen Enquiry" for a case that is closed. The following is an example of the page the seller will see regarding the case:

It is worth mentioning that Shopee Philippines platform announced that the SPX & YTO rules have changed. Starting from October 18, the maximum shipping weight of SPX and YTO will be adjusted to 80 kg, and the maximum shipping size of YTO will be adjusted to 150 cm. If the weight or size of the seller's goods exceeds this range, the system will assign the seller the appropriate logistics.