Will temu accept the excess stock if it ships out? What should I do if temu does not sell out the stock?

When operating a store on the temu cross-border e-commerce platform, sellers need to prepare goods, but there may be a situation where the goods are oversent. Will temu accept the oversent goods?

1. Will Temu accept the excess stock if it ships too much?

It depends

Generally speaking, if the overstocked quantity is not large, such as one or two extra items, and the value of the goods is not high, then the customer may accept it and even be surprised.

In this case, the seller can send a thank-you letter to the customer to express his sincerity and apology, and remind the customer to check the quantity and quality of the goods. This can increase the customer's trust and goodwill, and also prevent the customer from mistakenly thinking that he has been deceived.

However, if the overstock quantity is large, such as ten or twenty extra items, or the value of the goods is very high, the customer may refuse to accept the goods, or request a return or exchange.

In this case, the seller should contact the customer in a timely manner, explain the situation, and take responsibility. The seller can provide the following solutions:

1. Sellers can request customers to return excess goods and bear the shipping and other costs.

2. Sellers can ask customers to keep the extra goods and give them certain discounts or gifts.

3. Sellers can ask customers to resell or give away excess goods to others and give them a certain commission or points.

4. The seller can ask the customer to dispose of the excess goods on their own and give certain compensation or apology.

2. What should I do if temu has stock but has not sold out?

First, don’t panic. Sometimes, fluctuations in sales are normal and may be related to factors such as seasons, holidays, market demand, etc. You can analyze your sales data to see if there are any patterns or trends.

Maybe you find that your products are more popular during certain time periods or in certain regions, or that certain products are more competitive. In this way, you can adjust your inventory and marketing strategies to increase your conversion rate and profits.

Secondly, don’t waste. If you find that you have too much inventory and it is difficult to sell, you can consider some ways to deal with it. For example, you can provide some coupons or gifts to your old customers to increase their loyalty and repurchase rate.

Alternatively, you can work with other sellers to conduct swaps or resale activities to expand your customer base and channels. In addition, you can donate part of your inventory to charities or community organizations, which can reduce waste and enhance your brand image and sense of social responsibility.

Regardless of which option is chosen, temu sellers should respect the wishes of customers and try their best to reach a satisfactory result for both parties. At the same time, sellers should also check their own stocking processes and systems to avoid the problem of overstocking again.

Recommended reading:

What is the logic of Temu's product stocking? What is its operating model?

How does Temu connect with buyers? What are Temu's selling skills?

How does Pinduoduo Temu deliver goods? What is the process?