How to file a complaint against a merchant on Amazon? What is the method?

Many people like to shop on the Amazon platform. On this platform, we can buy overseas products, and the quality is relatively guaranteed. If you encounter problems after purchasing a product, how do you complain to Amazon merchants? The following is a relevant introduction.

How to file a complaint against a merchant on Amazon?

First, let’s look at the circumstances under which the platform will accept complaints, so that we can find an effective solution:

1. A signed complaint letter (email/mail).

2. Describe the basis of the infringement.

3. The URL of the infringing listing.

4. The copyright owner’s detailed address, telephone number, etc. should be shared with the applicant.

5. It indicates that the other party misappropriated the information without the knowledge of the party B.

6. State that you are the copyright owner or authorized to file a complaint.

7. Attachments: receipt, screenshots.

The platform has stated that it will crack down on bad complaints, and the possibility of defamation winning is low. When being complained about, you can use the following to determine whether it is a "false accusation":

The email address provided by the platform to the infringer is a public mailbox, which can usually be sent privately, so it has a strong personal attribute.

There are obviously Chinese people's names in it.

The complainant's patent number was not provided.

Then you can email the complainant.

After sending the above email, most people will not reply. Write a reply letter according to the following requirements:

1. I am willing to cooperate with amz and attach great importance to property rights because this is to protect the rights and interests of each store.

2. What I did after receiving the email:

(1) The person in the email was contacted, but there was no response (a screenshot of the message can be provided).

(2) A registration number was requested, but has not been provided to date.

(3) It was found that the other party’s address was a personal address and it was impossible to find the other party’s company information.

(4) Contacted his lawyer in country x and reviewed the email and the products mentioned in it.

(5) The lawyer emphasized that the product did not involve patents, and if there were any objections, the lawyer would negotiate with him and resolve them.

3. You believe that your work above can show amz that you have enough sincerity to solve this problem. At the same time, if amz needs a lawyer to intervene in this dispute, you can let the lawyer participate in the investigation. In this way, at least the platform will think that you are very sincere in wanting to solve it.

4. I hope that amz will lift the restrictions on my account as soon as possible. If you need cooperation, please send me an email. It would be best if you can also provide the receipt of the application submitted in the United States.

First of all, you can understand the several situations in which complaints are accepted, and then write an email to the complainant based on these situations, and also reply to Amazon to express your attitude. If it is because of a false accusation, then you can follow these methods to handle it and it can basically be resolved.

The questions raised at the beginning have been answered in the above content. Amazon has a wide variety of products. If you encounter any problems, you can file a complaint, and the platform will help you actively deal with the problem.

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