Do Amazon customer service staff speak English? What is this job like?

Amazon, a cross-border e-commerce platform, is very good. It has a large number of users in many countries around the world. There are many domestic merchants who have opened stores here. There are also many college students who work in Amazon customer service after graduation. I wonder if this job is English-speaking?

1. Do you speak English?

There are many types of Amazon customer service, some are English customer service, some are Japanese customer service, and there are many customer service in minority languages.

2. What are the job prospects like?

First of all, through the recruitment information of Amazon customer service, we can see that the requirements of cross-border e-commerce Amazon customer service are not low. In addition to providing customers with pre-sales, in-sales, and after-sales services, first of all, English, at least pass the level 4, and have relatively good reading and writing skills; secondly, you must be familiar with the sending and receiving operations of emails, because Amazon's buyers and sellers mainly communicate through emails.

Then you also need to know how to grasp the customer's psychology and use some words to guide them to buy and close the deal. For some more advanced Amazon customer service, there are also buyer suggestions and feedback, information collection and other capabilities, which are all relatively high tests of customer service capabilities, so the development prospects of Amazon customer service are still very good.

Second, where can we develop?

1. Store operation In fact, the work of Amazon customer service will gradually involve some work related to store operation, so you can develop in this area. You can find store operation in your spare time to learn some store operation knowledge, and then in some daily work, you can look at some store data and so on to accumulate your own operation experience.

2. The job of Customer Service Supervisor at Amazon is not static. The further you develop, the more aspects you will be exposed to, such as collecting customer information, collating customer feedback, etc. These are all very important jobs. Moreover, the later the stage, the more customer service staff will need to understand how to capture the hearts of customers, so they can develop in the direction of customer service supervisor.

3. What to do?

For novice customer service, the first thing is to do a good job of replying to customers, pre-sales and after-sales, etc. At the same time, you should think about how to better capture buyers, break through their psychology, and promote transactions. After that, you may start to get involved in store product listing and maintenance, so that you will gradually get involved in some operational work. You can also ask why you do this, and then accumulate some experience. After that, you can develop towards your own goals, whether to be a customer service representative or a supervisor, or other positions, there are many choices.

Amazon is a platform that serves many countries around the world. The customer service here is divided according to the language. Some customer service staff speak English, some speak Japanese or other minority languages. There is still a certain development prospect for Amazon customer service, and you can also develop into operations, customer service supervisors and other aspects in the future.