Can eBay operators contact customers directly? What do operators need to do?

In the process of cross-border e-commerce, communication with customers is an essential part. Good communication can improve the service level of the store. So can eBay operators contact customers directly?

Can

1. What do you need to do to operate eBay?

1. Responsible for online sales and store operations.

2. Clearly understand the platform policies and rules to control product risks.

3. You need to be responsible for product listing and pricing every day, and formulate product marketing strategies and sales targets.

4. Also remember to collect and analyze sales and inventory data, adjust sales strategies in a timely manner, and maintain good sales volumes.

5. Products should be constantly updated, and product costs should be calculated, set prices, and adjusted.

6. You can observe the development trends of similar products and competitors, collect and analyze market information, and continuously adjust and optimize product development and uploading, pricing and maintenance, account management, and online and offline work.

2. What are the techniques?

1. Product planning

Product planning is also a reflection of differences in operational capabilities. In the world of marketing, what sellers need to learn is how to sell all the products in their own stores.

2. Promotion

There are many ways to promote product advertising, but it is not realistic to take all aspects into consideration and do well. Sellers need to do their own in-site or off-site promotion based on the actual situation of the product.

3. Data Analysis

When the seller has done all the basic work, it is time to start analyzing the data. This step is essential, and only here can some development trends be discovered. In the sales data of the platform, sellers will see various business data, daily traffic, daily sales and other information for the past month.

Generally speaking, eBay operators can contact customers directly. Although eBay does not have a dedicated chat window for buyers and sellers to communicate, you can contact them through the buyer's Buyer Alias ​​Email Address on the "View order details" page.