What should I do if Shopify cannot be accessed? What is the reason?

There are still many merchants doing cross-border e-commerce on the Shopify platform. Because it is a cross-border e-commerce platform in an independent station mode, merchants can open a cross-border e-commerce store according to their own needs. So what should I do if I can't access it on Shopify?

What to do if Shopify cannot be accessed?

First of all, everyone should check the reasons why Shopify cannot be accessed.

For example, if the status of the domain name has changed, or if the domain name has expired, been confiscated, or has not completed certification, you will need to register a new domain name and bind it.

If you confirm that the domain name is correct but the Shopify store is still inaccessible, you need to see if it is not bound to the website. Then you need to go to the Shopify backend to bind it, and then try to open the website again.

Of course, in addition to domain name problems, there may also be problems with the website server. For example, if there are prompts such as 401 or 404, you should contact Shopify's customer service to find out what's going on.

Although the Shopify independent station does not have so many rules and regulations, there are still some rules. For example, you cannot sell infringing products, counterfeit products, or borderline products. Once discovered, you will be complained and reported, which is also very dangerous.

There is one last situation, that is, when your account is blocked, it will also cause Shopify to be inaccessible. You can try to appeal to unblock it. The general reasons for Shopify being blocked are as follows:

1. Wrong address selection. When sellers build a website on Shopify, they must select the address where their IP address is. Otherwise, if you log in with a mainland IP address and choose an address outside the mainland, the platform will detect it and block the store.

2. Modify the credit card information. If you modify the credit card information after binding it to the Shopify website, it may also lead to the closure of the store;

3. IP address changes frequently. If the IP address used to log in to your Shopify store changes frequently, the platform will deem your account unsafe and will temporarily block your store. Sellers can apply for unblocking via email.

The inability to access the website on Shopify is usually caused by a domain name problem, such as the domain name has expired or is not authenticated. In addition, network problems can also cause inaccessibility. There may also be a problem with the website's server itself. You can contact the website's customer service to resolve this.

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