Can Shopee buyers apply for a partial refund? What are the refund situations?

On the Shopee platform, you can buy many products that are not available in China. Some friends buy a lot of products at one time, so they want to return some of the products. So, can Shopee buyers apply for a partial refund? The following is an introduction for you.

Can Shopee buyers request a partial refund?

If some of the products are sent by mistake, you can communicate and negotiate with the buyer through online customer service to refund the amount of the wrongly sent products.

What are the situations?

The Shopee platform has a shoppeGuarantee protection period. During this protection period, buyers can initiate a return and refund request based on the following factors: 1. The buyer did not receive the goods 2. The buyer received the wrong product (wrong size, color, category) 3. The buyer received a damaged or defective product. When handling the return of goods, different sites have different requirements.

1. Packages from the Malaysia site cannot be returned to mainland China for the time being. The seller needs to negotiate with the buyer on the return method and cost sharing before implementing the return.

2. Shoppe Taiwan, Indonesia, Thailand, Philippines, Singapore, and Vietnam sites a. After the seller agrees to a refund, orders of $20 or more can be returned, but the seller's consent is required, and the seller needs to pay an $8 return shipping fee; b. Orders below $20 are not returnable;

3. For COD orders from Taiwan, Indonesia, Thailand, and Vietnam, orders are returned due to the buyer’s failure to sign for the order: a. For orders of USD 20 or more, Shopee currently waives the return fee for sellers and returns the orders to the seller free of charge; b. For orders below USD 20, no return service will be provided.

4. Currently, the Thai site does not support partial refund services, but other sites can make partial refunds by letting Shopee customer service intervene after the merchant rejects the buyer's return application.

Now on the Shopee platform, except for the Thailand site, basically all other sites can apply for partial refunds. Friends who need it can quickly apply for a partial refund with the customer service. I hope the above content can solve everyone’s questions.

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