What are the consequences of Amazon taking more than 24 hours? What happens if the delivery is delayed?

In fact, everyone knows that cross-border e-commerce has high profits, but because the threshold for cross-border e-commerce is still higher than that of domestic e-commerce, and the initial investment will also be more, most partners still choose domestic e-commerce. What is the impact of Amazon exceeding 24 hours?

1. What are the consequences of Amazon exceeding 24 hours?

All emails from Amazon sellers must be replied within 24 hours, including statutory holidays and Saturdays and Sundays, otherwise Amazon will deduct points. If this situation continues for a long time, it will affect the health of the Amazon account. If there is no reply for more than 24 hours, you can mark the email as not needing to be replied, and then contact the buyer from the order. If some users do not have much time to go online, they can choose to bind their mobile phones to the corresponding Amazon registered email address, so that users can reply to emails directly on their mobile phones.

2. What happens if Amazon delays delivery?

1. In the past, goods that were not delivered after the Amazon delivery date would be automatically cancelled after 30 days. Now the time is greatly shortened and it is stipulated that they will be automatically cancelled after 7 days. The new policy will be implemented on September 30 (the end of the month). This is very disadvantageous for sellers.

2. Currently, overseas logistics issues are still severe, and there will also be issues with the timeliness of goods delivery. If an order is automatically canceled within 7 days, sellers may face the risk of delivery timeout while waiting for the goods to enter the warehouse. The time is short, and if the buyer is contacted to cancel the order within these few days, the order will be in a pending status and the buyer's information cannot be displayed and is difficult to process, which will directly affect the seller's cancellation rate.

3. The cancellation rate (CR) mentioned on Amazon is applicable to orders shipped by sellers themselves. The indicator refers to all orders cancelled by sellers, but does not include waiting orders that are directly cancelled by buyers on Amazon as mentioned above.

4. The regulations require sellers to maintain a CR below 2.5% so that their products can be sold on Amazon. Otherwise, if the CR is higher than 2.5%, the account may be deactivated.

This also means that sellers must ship in a timely manner! Although it is not known whether using an empty order number to ship now can make up for the situation of not being able to ship on time, Amazon has always been strict and will monitor the authenticity of orders in real time, so sellers still need to ship on time.

If Amazon takes more than 24 hours to reply, there will definitely be an impact. All emails must be replied within 24 hours, otherwise your Amazon store will be deducted points. At the same time, if this situation occurs for a long time, it will also affect the health of your account.

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