How to turn off cash on delivery on Lazada? FAQ

Many novice merchants who have just settled in the Lazada platform do not have a good understanding of some of the platform’s operations and functions. Today, we will specifically introduce the relevant knowledge on how to turn off Lazada’s cash on delivery.

1. How do sellers apply to enable/disable cash on delivery?

1. No application is required, Lazada will automatically help sellers activate it in various seller centers (in batches). If the seller wants to re-activate cash on delivery after closing it, the seller needs to submit an inquiry form and apply to the Hong Kong Partner Support Center.

Here are Lazada’s plans for cash on delivery:

2. If the seller does not want to use cash on delivery, he can close the cash on delivery by submitting the closing form.

Note: Any application will automatically apply to all national platforms (except Vietnam). Cash on delivery is enabled by default in Vietnam and cannot be disabled.

2. Frequently Asked Questions

Q1: Is cash on delivery available to all sellers?

Only sellers shipping from mainland China or Hong Kong can use cash on delivery.

Q2: How do I know that cash on delivery has been activated?

When cash on delivery is enabled in a seller center, Lazada will send a notification email.

Q3: Is there any additional fee for activating cash on delivery or rerouting sales?

No, this service is completely free. There are no fees for cash on delivery or rescheduling!

Q4: Is the process for handling cash on delivery orders different from normal orders?

Cash on Delivery orders are processed exactly the same as any other order!

Q5: When can I receive payment for my cash on delivery order?

Same as Lazada's standard checkout process, you will receive this amount in your weekly payout.

Q6: Is the payment fee for cash on delivery the same as other payment methods?

Yes, Lazada will charge a 2% payment fee for cash on delivery orders just like other orders.

The above is the introduction of the steps to enable and disable cash on delivery on Lazada. The cash on delivery service is completely free, and even if the merchant wants to rearrange the sales route, there is no need to pay extra.