What should I do if my Amazon store is frozen? What are the factors?

The current Amazon platform is developing very well, and many friends want to join. After all, domestic e-commerce is already very saturated, and Amazon will have more opportunities. However, you must abide by the rules when opening a store. What should I do if my Amazon store is frozen?

1. What should I do if my Amazon store is frozen?

Write an appeal to show Amazon that you have a deep understanding of why your account was frozen, admit that you have violated the platform policy, list the handling measures, and make Amazon believe that you will not violate the policy again, then the account may be restored.

What are the factors?

1. Sales of prohibited products

Although Amazon's guidelines outline all the products that are prohibited from being sold, it is difficult to have an exact list of products. Products prohibited from being sold by Amazon include: illegal products that are carried with you, drugs, beauty products, toys of specific brands, etc. If the platform detects that you are selling them, your account will be frozen.

2. Selling counterfeit products

Selling counterfeit products on Amazon is a big problem. Usually the products are movies, DVDs, electronics and other categories. Even if you ship from the manufacturer, your account will be frozen if someone reports it.

3. Negative Feedback

Negative feedback from buyers is the nightmare of every Amazon seller. Customer metrics depend largely on buyer feedback. If there is negative feedback, sellers should refund the money as soon as possible, otherwise their accounts may be frozen.

4. Duplicate account

Amazon uses a responsible and very specific algorithm to catch sellers who are not subject to platform policies. If you have two accounts, one of them may be frozen.

5. Open a new account after the account is frozen

After the seller’s account is frozen, although it is troublesome to deal with various problems, it is recommended not to open a new account immediately after the account is frozen. If the seller opens a new account and the platform knows about it, it will also be frozen.

6. Amazon will also freeze the accounts of sellers who delay shipments, sell used products as new products, have incomplete products, products that are different from the description, or have expired products.

After your Amazon seller account is frozen, you will be notified by email. The email will only state that your product has been removed from the shelves and your sales funds have been frozen. At this time, you will need to write an appeal email reply.

After your Amazon store is frozen, you can only admit that you have violated the platform's rules and take immediate action to convince the platform that you will not do the same thing again. Then your account may be restored. When opening a store on Amazon, you must abide by the rules and not violate them.

Recommended reading:

How to recover the money when Amazon store is frozen? What is the reason for freezing?

Is it risky to sell your Amazon store? Why?

Where can I view the Amazon store brand? How to operate it?