What products can’t be shipped on Shopee? Related questions answered

Shopee is also one of the cross-border e-commerce platforms. There are many cross-border e-commerce platforms in the world now, but only a few of them are relatively well developed. There are some products that cannot be shipped on the Shopee e-commerce platform. So what products cannot be shipped by Shopee? Let’s find out together below.

Products that are not allowed to be sold according to the platform regulations cannot be shipped.

Related questions and answers:

Question 1: After the order package is scanned, why does the logistics status show "Your package cannot be successfully delivered due to out-of-material" and the order is cancelled?

Because the size of the order package exceeded the standard, it was judged as an oversized piece. The package was intercepted by the warehouse and could not be delivered further, so the system canceled the order. The relevant departments of Shopee Cross-border E-commerce will handle it according to the warehouse abnormal piece handling process.

Question 2: After the parcel was scanned, why did the logistics status show "Delivery service provider could not accept the parcel because it contained controlled items" and the order was cancelled?

Because the order package contains prohibited items, it cannot be delivered. The package was intercepted by the warehouse, so the system canceled the order. The relevant departments of Shopee Cross-border E-commerce will handle it according to the warehouse abnormal item handling process.

Question 3: Why does the logistics status of Shopee Taiwan site show "[Taiwan] store closed, buyer needs to pick up the package at a new store"? What should sellers do?

If the store where the buyer picks up the package is temporarily closed, under renovation, or has received too many packages, causing the logistics to be unable to be delivered to the store, the logistics status will show that the store is closed and a push notification will be sent.

After receiving the message, the seller can remind the buyer through the chat window to click the notification to reselect the pickup store. The buyer must successfully modify the store information within 48 hours of receiving the notification, otherwise the product will be returned to the logistics center according to logistics regulations and cannot be redelivered.

Question 4: The order logistics status shows "Parcel is successfully delivered", but the buyer reports that the package has not been received. What should the seller do?

This logistics status indicates that the package was delivered successfully. If the buyer reports that the package has not been received, the seller is advised to prompt the buyer through the chat window to confirm whether there is a family member signing on behalf of the buyer. If it is confirmed that there is no family member signing on behalf of the buyer, the buyer can be advised to apply for a refund.

After receiving a refund application, sellers on the Shopee platform need to click "Dispute to Shopee" and prepare sufficient reasons and supporting materials. The dispute team will verify with the logistics supplier and process the refund.

Question 5: Why does the order logistics status show "Return to Sender/ Received by Sender/ Received by Shopee" and the order is cancelled?

This logistics status indicates that the package delivery failed and the return to the warehouse is completed. Due to the delivery failure, the system automatically cancels the order. The relevant departments of Shopee Cross-border E-commerce will handle the package according to the delivery failure procedure.

Dear Shopee merchants, if you want to run a better Shopee store, then some illegal operations must not occur. For example, some products are not allowed to be shipped. Regarding this aspect, we have already introduced it to you in the above content.

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