What should foreign traders do if their RMB receipts are frozen? How to solve it?

Foreign trade merchants need to prepare a collection account when doing business. When the transaction is completed, the money will be transferred to their bank account. Some foreign trade merchants asked, what should I do if my account is frozen when receiving RMB?

How to solve the problem of foreign trade payment account freezing?

First, if your foreign trade payment account is frozen, the first thing to do is to call the relevant bank and clarify the following situations!

When was the account frozen?

How long does the freeze last?

What is the reason for the freeze?

Who froze it?

If you want to unfreeze someone, who should you contact, what documents do you need to prepare, do you need to be interrogated, etc.?

Don't panic when you encounter a situation. Find the breakthrough and key to the problem. Don't do anything illegal or criminal. Our goal is to cooperate with the work in accordance with regulations and ultimately resolve the incident.

Second, when collecting payments, communicate with the customer in advance and confirm how the customer will pay. If the customer wants to remit via domestic RMB, you can do your best to tactfully ask him to remit via cross-border RMB. If the customer ultimately chooses domestic RMB, you need to clarify whether the remittance is assisted by a third party or agent. Once their accounts are not secure, adverse effects may occur. Therefore, it is best to let the customer choose to pay with their own account.

Third, before the project is completely completed, do not delete relevant materials, such as contracts, emails, bills and chat records with the importer. Also, keep them for a period of time after the customer receives the goods to avoid unnecessary misunderstandings or unethical customers deliberately finding fault. Keeping "evidence" is the greatest protection for us.

Generally speaking, if the RMB received by foreign traders is frozen, they should contact the bank immediately to inquire about the reason for the freeze and the freezing authority. After inquiring about the public security organs, they should contact the public security organs and actively cooperate with the investigation to try to unfreeze the money as soon as possible.