How long does it take for Amazon FBA to compensate for lost shipments? How to make a claim?

When Amazon sellers use FBA, goods may be lost or damaged due to some uncontrollable reasons. Generally speaking, how long will it take for Amazon FBA to compensate for lost goods? The following content will provide relevant answers for you. Let's learn about it together.

How long does it take for Amazon FBA to compensate for lost shipments ?

1. The product is stored in the Amazon FBA warehouse and is lost for more than 30 days.

2. Products stored in Amazon FBA warehouses are damaged due to Amazon's operational errors.

3. Amazon destroys products without the seller’s permission.

4. Products that are damaged or lost by the carrier assigned by Amazon during the Amazon FBA delivery process.

How to make a claim?

1. Contact seller support.

Contact the seller as soon as possible, first explain the reason to the customer service, and ask the customer service to help apply for an investigation.

2. Initiate a claim directly.

Typically customers will ask the seller to provide a POF, and many sellers have successfully obtained compensation by using this method.

What information may be used to submit a claim?

1. If it is a factory, you may need to provide a shipping order or a triplicate invoice (with the factory stamp).

2. If you are a supplier, you can ask the supplier for a purchase certificate (invoice).

3. If it is a freight forwarder, please ask the freight forwarder to provide the invoice and other relevant receipt documents.

4. In addition, the seller also provided Amazon with a FedEx receipt, which was also successful.

The invoice you provide must be a formal invoice. Many factories can only issue invoices temporarily, and Amazon does not recognize temporary invoices. It is best to provide an invoice when purchasing products.

1. Use third-party tools.

If there is a problem with the products in the seller's own store, then the seller can go to the official website to look at some specific tools to analyze the problem.

2. Find a third-party claims agency to handle it.

This is also a reference method, but it is not recommended for sellers to use this method. The prices of each agency are different and you need to weigh the costs yourself. In addition, the risks are relatively high. Finally, I would like to remind you that before choosing to use FBA, you must follow FBA's packaging and warehousing requirements. If the product is damaged or lost, as long as the claim conditions are met, you can apply to Amazon for investigation and claim.

After reading the above content, you should know how long it will take for Amazon FBA to compensate for lost shipments. In fact, there are relevant compensation standards on the Amazon platform, and all Amazon merchants must comply with them to avoid causing unnecessary trouble to themselves.

Recommended reading:

Can Amazon individual sellers send FBA? What should I pay attention to?

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Can I change the name of an Amazon FBA shipment at will? Can I change the logistics information?