Can I delete messages on Shopee's chat app? What is Shopee's chat app?

Many buyers on Shopee will contact the seller before placing an order, and merchants usually chat using the Shopee platform's chat room. Some merchants or buyers may accidentally send some messages during the chat. At this time, they want to withdraw or delete the message. Is this possible?

Can I delete messages on the Shopee chat platform ?

Currently, Shopee provides a message withdrawal function for buyers in some markets. After withdrawing a message, you will see a prompt "This message was deleted". However, this function is not yet available to sellers.

You can withdraw text, links, pictures, videos, order cards, product combinations, and emoticons.

Buyers in the following markets can currently withdraw messages:

If you block a buyer, the buyer will not be able to retract messages from the blocked conversation.

1. If you block a buyer, the buyer will not be able to withdraw the messages in the blocked conversation.

2. Messages withdrawn by buyers are not included in the calculation of chat response rate (CRR) and chat response time (CRT).

What is Shopee Chat?

Introduction to the upgraded functions of Shopee Chat:

1. (Sub-account platform) Chat management interface design upgrade: more concise and friendly page design.

2. (Sub-account platform) Configurable diversion logic: Provide more flexible and diverse configurations to support different management needs of sellers, including setting the upper limit of the number of chat conversations for members (5 to 300), "acquaintance" logic switch, chat message source configuration, etc.

3. (Conversation closing logic) Conversations that have not been read for more than 72 hours will be automatically closed.

4. (Chat interface) Chat interface upgrade: added the function of filtering conversations according to different markets, and displayed the abbreviation of the market where the store is located next to each store name.

Only buyers can withdraw and delete messages on the Shopee platform, but merchants cannot do so. In addition, if a merchant has locked a buyer, the buyer cannot do so either. Therefore, when communicating on the chat, be sure to edit the content before sending it.

Recommended reading:

Is Shopee a good cross-border e-commerce platform? What should I prepare?

How to collect payment on Shopee? Summary of payment methods

Can an individual open a store on Shopee? What should I pay attention to?