What is the minimum response rate for Shopee Chat? What are the requirements?

Shopee Seller Chat is a communication tool between buyers and sellers. We can send messages to buyers through the chat tool, similar to Taobao's Aliwangwang. In order to improve buyer satisfaction and positive reviews, what is the minimum response rate of Shopee Chat?

What is the minimum response rate for Shopee Chat ?

The response rate should be above 95%. If it is lower than 80%, it cannot be selected as the preferred one, and if it is lower than 50%, 1 point will be deducted.

What are the response rate requirements for Shopee chat?

1. If the response rate of Shopee chat does not meet the requirements, points will be deducted and penalties will be imposed.

The default chat response rate of the Shopee system is 57%. The chat response rate will be calculated only after a new store has more than 2 orders. After that, Shopee will calculate the seller's response rate in the past 90 days. If the seller does not complete the reply within 12 hours, it will be included in the response rate. If the seller has >= 10 orders in the past 30 days and the chat response rate is <= 20%, a 1-point penalty will be given.

Another thing to note is that automatic replies are not counted in the chat reply rate. And the last sentence of the chat must be replied by us, otherwise it will be judged as no reply, even if it is just an emoticon.

In general, the main things to note about Shopee Chat are the above two points. As a tool that Shopee sellers must master, and it is also an important part of improving conversions, so everyone must understand its functions and how to play it so that it can play its role better.

2. Content that cannot appear

Shopee also has relatively strict regulations on the chat content that sellers can reply to, and the content that can be sent to sellers is relatively limited. For example, content that guides buyers to other platforms outside the site for transactions is prohibited. Also, sellers cannot send the same message repeatedly to multiple buyers. Once a seller is found to have engaged in these behaviors, his account will be closed in serious cases.

Sellers who use abusive language in comments and chats in the past 7 days will be deducted 2 points. If they are preferred sellers, their preferred seller qualification will also be removed.

For example, the following:

Direct buyers to other websites

Promote the seller's products or services on other platforms

Sending information not related to Shopee

Spreading the seller’s personal contact information without a clear intention to sell on the Shopee platform

This is all the content about Shopee Chat reply rate. All Shopee merchants must master some skills in operating a store so that you can do better. I hope the above content can solve your problems.

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