How to return unpackaged goods from Amazon? What is the method?

After shopping on the Amazon platform, we only need to wait for the merchant to ship the goods. If we are not satisfied with the product, we can apply for a return. If it is an unpackaged product, how to apply for a return? The following content will introduce it to you.

How to return unpackaged goods from Amazon?

1. The buyer has not received the goods

1. If your goods are not officially shipped by the freight forwarder, intercept them if possible and make a full refund to the buyer.

2. If the goods have already been sent and cannot be intercepted, it is recommended that you negotiate with the buyer and tell him that the goods have now been sent. After the buyer receives the goods, he can decide whether to take the goods or not based on whether he likes them.

3. If the buyer still disagrees and wants to deal with it now, you can negotiate with the buyer to refund only part of the money based on your product cost, and the goods will be given to the buyer for free to reduce losses.

4. If the buyer still disagrees, it is recommended to refund the full amount if the value of the goods is not high, and send the goods directly to the buyer, asking him to leave a review.

If the value of the goods is high, about one or two hundred US dollars, it is recommended to follow the normal procedure and let the buyer refuse to accept the goods. Then the shipping cost will be borne by the logistics company, or you can ask the seller to send it to your other local warehouse.

2. The buyer has received the goods

For returns caused by FBA orders, the goods will be returned to the FBA warehouse and FBA will handle it. It is recommended that the seller contact FBA to have them take the goods back to the warehouse and refund the money after the buyer returns the goods.

If the returned goods are not damaged, you can contact Amazon to relabel them and sell them again. If they are damaged, Amazon will prompt you that the product can no longer be sold. You can ask Amazon to destroy them, or ask a third-party overseas warehouse company to ship them back to China, or ask a third-party overseas warehouse company that can provide repair and return services to help handle it. Royal Logistics not only provides sellers with high-quality FBA first-leg transportation, but also customized services such as Amazon FBA returns and exchanges.

FBA Return Fees

If a customer requests a return for an Amazon FBA order, sellers of general categories do not need to pay additional fees (FBA staff will pick up the return item for free). However, there are some exceptions:

1. Apparel

2. Watches

3. Jewelry

4. Shoes, bags, sunglasses

5. Luggage

That is to say, if the product that the customer asks you to return belongs to one of these five categories, Amazon will also charge the seller a return fee when returning the product. This return fee is the same as the Order Handling + Pick & Pack + Weight Handling of the product at that time.

If we want to apply for a return after shopping on the Amazon platform, we can refer to the above content. Everyone should pay attention to one thing: the goods applied for return must not affect the secondary sales, otherwise it is very likely that the return will not be successful.

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