How to enable cash on delivery on Lazada? Related questions answered

The general shopping process on the Lazada platform is that after other buyers place an order and pay, the merchant will start to arrange delivery. After the goods arrive, the buyer's funds can be transferred to the seller's account. However, there is actually a cash on delivery method. How to open it specifically?

How to enable cash on delivery in Lazada?

1. No application is required, Lazada will automatically help sellers open the payment service in various seller centers (in batches). If the seller wants to reopen the payment service after closing the payment service, the seller needs to submit an inquiry form and apply to the Hong Kong Partner Assistance Center. The following is the plan for Lazada to open the payment service

2. If the seller does not want to use cash on delivery, he can turn off cash on delivery by submitting a turn-off form. Note: Any application will automatically apply to all national platforms (except Vietnam).

Cash on delivery is enabled by default in Vietnam and cannot be closed.

Frequently asked questions about cash on delivery are as follows:

1. Is there any additional charge for opening cash on delivery or re-arranging sales routes?

No, this service is completely free, and there is no charge for cash on delivery or rearrangement sales.

2. Is the process for handling cash on delivery orders different from normal situations?

Cash on Delivery orders are processed exactly the same as other orders.

3. When can I receive payment for my Cash on Delivery order?

Similar to Lazada’s standard settlement process, sellers can receive this part of the payment in weekly settlements.

4. Is the payment fee for cash on delivery the same as other payment methods?

Yes, cash on delivery orders, like other orders, will incur a 2% payment fee (payment gateway fee, not charged by Lazada).

5. Where can I learn more about the "Re-shipping Process"?

What do sellers need to do regarding resold orders?

We will help you resend the goods that were previously failed to be delivered. Please check the cross-border center's re-shipping process and seller's guidelines for more information.

6. Can my goods stay in Lazada's cross-border center in the Philippines for more or less than 4 weeks? Sorry, no, all products need to stay in the center for 4 weeks. This standard applies to all sellers. Lazada will also return the goods to you within 60 days according to the return agreement. If the seller does not want to use cash on delivery, he can close the cash on delivery by submitting a closing form.

The cash on delivery payment method on the Lazada platform is enabled by default, so there is no need to activate it separately. However, if you want to turn it off, you can just submit the relevant closure form. After closing it, if you want to enable it again, you can also do so, so everyone can choose as needed.

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