Will Lazada reviews be positive by default? FAQ

Whether you are a Taobao buyer or seller, you should know that after buying something on Taobao, if you do not leave a review within the specified time, the system will default to a positive review. So, will Lazada's reviews default to positive reviews?

Lazada's reviews will be positive by default.

FAQ:

1. Can buyers still leave comments after a refund?

No, Lazada product reviews can only be made within 30 days after a successful transaction. After this period, no reviews can be made, and the system will default to positive reviews, but they will not be counted in the store rating. Therefore, all sellers must do a good job of requesting reviews within 30 days.

2. Can Lazada buyers’ reviews be deleted?

Currently, Lazada reviews cannot be deleted, unless they are malicious reviews from buyers. You can try to open a work order and complain to the platform to see if they can help delete them.

3. Should the seller reply to the buyer's review?

This is not mandatory, but if you respond to every review from the seller, it will not only provide buyers with a better shopping experience, but will also be of great help in improving product conversions.

Especially for negative reviews of products, you can reduce the impact of negative reviews by replying to the reviews, explaining the reasons and what services will be provided, so it is best to reply with care.

4. Can Lazada give cash back for positive reviews?

Yes, Lazada has designed a small card. Sellers can directly download the small card pattern by clicking "here", and then put it in the package to send it out. There is a QR code in the card, and customers can directly enter the review page after scanning it, which can increase the chances of customers writing reviews.

However, you should be careful not to make it too obvious, otherwise if you are complained about, the impact will be quite large.

5. Can Lazada modify negative reviews?

Currently buyers cannot modify their reviews.

6. How is Lazada’s positive review rate calculated?

The praise rate is calculated based on the evaluation data of the past 8 weeks displayed in the background of the seller center. Therefore, if the previous evaluations are not very good, then we must optimize the evaluations and ensure the praise rate. Otherwise, if it is too low, it will also affect the display of the product.

Generally speaking, Lazada will default to a positive review. If a Lazada buyer does not review a product within 30 days after a successful transaction, the system will default to a positive review.