What should I do if I am cheated by a cross-border e-commerce company with no source of goods? How to solve it?

Now everyone knows that cross-border e-commerce can be done without a source of goods. The model of no source of goods is favored by many merchants, because there is no pressure to stock up goods without a source of goods, and there is no pressure of capital turnover. What should I do if I am cheated by a cross-border e-commerce company with no source of goods?

What should I do if I am cheated by a cross-border e-commerce company with no source of goods ?

When you find yourself encountering a scammer when shopping online, the first step is to negotiate with the scammer. If the other party chooses to avoid the topic or blocks you, choose to negotiate with the platform. Current platforms have relevant rules. If that doesn't work, choose to go further and contact the relevant departments in society.

If you are cheated by an e-commerce platform, you can take the following measures:

1. Find the e-commerce platform and negotiate with it to get back the defrauded money.

2. If consumers’ legal rights and interests are infringed upon when they purchase goods or receive services through an online trading platform, they may request compensation from the seller or service provider.

If the online trading platform provider cannot provide the real name, address and effective contact information of the seller or service provider, the consumer may also demand compensation from the online trading platform provider;

If the provider of an online trading platform makes a commitment that is more favorable to consumers, it shall fulfill the commitment.

After paying compensation, the provider of the online trading platform has the right to seek reimbursement from the seller or service provider.

3. Requesting a consumer association or other mediation organization established in accordance with the law to mediate;

4. Complain to the relevant administrative department;

5. File a lawsuit with the People’s Court.

Legal Basis:

Article 44 of the Consumer Protection Law stipulates that if consumers purchase goods or receive services through an online trading platform and their legitimate rights and interests are infringed, they may request compensation from the seller or service provider.

If the online trading platform provider cannot provide the real name, address and effective contact information of the seller or service provider, the consumer may also demand compensation from the online trading platform provider;

If the provider of an online trading platform makes a commitment that is more favorable to consumers, it shall fulfill the commitment.

After paying compensation, the provider of the online trading platform has the right to seek reimbursement from the seller or service provider.

When doing cross-border e-commerce without source of goods, you need to carefully distinguish. Don't trust many agents or small workshops, especially those that ask you to pay money first. You can't trust them. If you don't have source of goods, you need to find manufacturers to cooperate with yourself.

Recommended reading:

How to do cross-border e-commerce live streaming? How to do live streaming?

Is cross-border e-commerce authentic and reliable? How to do cross-border e-commerce without a source of goods?

How much money can you make in a year doing cross-border e-commerce? What are the risks?