Can an Amazon store be restored if it is frozen? How to apply for restoration?

Amazon's management of stores is also relatively strict. Some merchants who opened stores on Amazon have their stores accidentally frozen by the platform. Can they recover at this time? It is actually not easy to open an Amazon store, especially when a store that has been built with great difficulty is suddenly frozen, which is a big blow to the merchants.

How to apply for restoration?

When an account is frozen, many people will seek external help to solve the problem. Whether you do it yourself or seek external help, you should know that appeal is the hope of recovery, and it is necessary to understand the relevant requirements and methods.

1. The customer is given 17 days to appeal. ASIN only provides the product code that the buyer complained about, but does not provide specific information. The seller needs to review the ASIN code, check the history, customer feedback, etc., to find out the reason why the account was frozen.

2. After checking the form, feedback and other factors, then check other indicators such as product reviews, return status, supplier background, product quality and inspection process.

3. When writing a POA, make an outline and list all the important contents. Once you know the problem, make it clear to Amazon that you understand the reason for the account freeze. If you want to unfreeze the account, you must provide a feasible plan to ensure that you will not repeat the same mistakes and provide corrective and preventive measures for each problem.

4. Make changes as soon as possible to tell Amazon that you have started to solve the problem. For example, you can upgrade the inventory system, and from a larger perspective, you can change couriers and suppliers.

5. After clicking "Appeal Decision", you will have to wait for the decision. This may take several weeks. During this time, you can communicate with the customer, review various performance indicators, and put the action plan into practice to avoid being caught off guard when the result comes out.

How to get the account frozen?

1. Handle every official notification and warning message in a timely manner. Don't think you don't need to care just because others get away with it. Ignoring these messages will definitely increase the risk of being blocked.

2. Find a trustworthy supplier. Whether the supplier is an authorized dealer, you should understand the issues related to the transaction products.

3. Mixing inventory means shared responsibility, which may cause you trouble, and the risk is not worth taking.

4. Take metrics like cancellation rate and valid tracking rate seriously, monitor them, and continuously improve them.

5. Keep studying reviews and feedback, and always be aware of policy changes. Check product reviews to see if you need to change your inventory. If the product does not match the existing listing, create a new page.

Whether an Amazon store can be restored after being frozen depends on whether you have prepared sufficient materials when you appeal. If you are well prepared, then there is still a chance to restore it, otherwise it will be very difficult. Therefore, in order to avoid being frozen, you must take precautions in advance.