Sellers who open stores on Amazon communicate with buyers through emails, and Amazon has time limits for sellers to process emails. If the email is not processed within the time limit, points will be deducted. Some sellers encounter Amazon email timeouts and don’t know how to deal with it. Now I will provide you with a solution. 1. First, we open the email that has been open for more than 24 hours, and we can open it on two pages at the same time. 2. We set the email to not need to reply. In fact, for some advertising emails and spam emails, we can set them to not need to reply. I don’t know if you have noticed that this button is on the right side of the word "reply". There is a small box for us to check. 3. After checking the box, click Submit, and this email will be set to not require a reply. 4. Finally, reply again. After setting it as no need to reply, the email that was originally recorded as more than 24 hours old will disappear from the record, so we can go to another page to reply to this email again. Now that everyone knows this trick, you no longer have to worry about email timeouts. All emails from Amazon sellers must be replied within 24 hours, including statutory holidays and Saturdays and Sundays, otherwise Amazon will deduct points. If this happens for a long time, it will affect the health of your Amazon account. If there is no reply after 24 hours, you can mark the email as not needing a reply, and then contact the buyer from the order. If some users do not have much time to surf the Internet, they can choose to bind their mobile phones to the corresponding Amazon registered email address, so that users can reply to emails directly on their mobile phones. What should I do if I receive a warning email? 1. Don’t panic when you receive a warning, read the email carefully. 2. Find out the cause of the accident and understand its impact. 3. Try to break down the mistakes as much as possible and use reasonable reasons to reduce or eliminate the responsibility for them. 4. When sending an email, please state the cause of the accident and do not avoid the problem. 5. Propose solutions. If an Amazon seller cannot resolve a buyer's issue immediately, they are required to respond to the email within 24 hours, telling the buyer that you are processing their request and providing the buyer with an estimated date for resolution of the issue. |
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