Why is my eBay account frozen? What should I do if my eBay account is abnormal?

Having your eBay account frozen is very difficult to accept. Especially when you run a business and rely on it to generate income, it is very important to understand eBay's policies. Why is your eBay account frozen? The following content will introduce you to the relevant information.

Why was my eBay account frozen?

1. Causes of freezing

Often caused by minor issues such as late payments, this is a common reason for eBay accounts to be frozen. Making a one-time payment with your eBay account can alleviate this concern.

2. Reasons for suspension

A blocked account means you cannot sell, bid, leave feedback or even message other users on eBay. This is a severe punishment from eBay. The reason for this is that you sell illegal products or make hate speech.

3. Reasons for restrictions

eBay has strict account restrictions and will restrict accounts that do not meet eBay standards. Therefore, sellers must meet minimum performance standards. If you want to know whether you have met them, you can check on the eBay seller dashboard. The specific reasons for eBay restrictions vary.

4. You have eBay fees to pay; you need to reimburse eBay for refunds to buyers; you have violated our rules or policies; we are unable to verify your account information; you need to update your payment method.

What should I do if my eBay account is abnormal?

1. Bid, buy or sell items;

2. Leave a credit evaluation;

3. Create new listings or modify existing listings;

4. Contact the bidder;

5. Reply to the eBay messages you receive.

Any bidder on an existing listing will be able to cancel their bid. Once your account is reinstated, you will be able to leave feedback for any transactions completed within the previous 30 days.

Regarding the question raised at the beginning, we have introduced them in the above content. There are many reasons why eBay accounts are frozen. Merchants can understand it based on the actual situation of their own stores to see what is going on.

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