Shopee Full Hosting Service FAQ

The Shopee Consignment Service (SCS) Seller Center is the backend for SCS sellers. You can view and manage the products, orders, marketing and other information of SCS stores. This article summarizes the frequently asked questions about Shopee Consignment Service. Come and get your questions answered!

1. What qualifications are required to open a store?

Possess a Chinese business license; legal person ID card;

Full trusteeship experience, or traders or factories with supply chain resources are preferred.

2. What is the specific entry process for merchants who want to open a cross-border store through Shopee?

In order to improve the merchant settlement experience, reduce the steps and shorten the waiting time, merchants who have opened cross-border stores, please contact the corresponding account manager or contact the official customer service to fill out the form. After the cross-border store CNSC background receives the relevant notification, please confirm the message in time and you can settle in smoothly.

3. Which markets are open to Shopee full hosting?

Shopee fully managed stores are now available in nine markets, including the Philippines, Brazil, Thailand, Vietnam, Singapore, Malaysia, Mexico, Chile, and Colombia. Full managed services will also be gradually launched in corresponding markets.

4. What are the key things that merchants need to do under the full hosting model?

Merchants only need to focus on goods, release products, and actively respond to backend stocking arrangements.

5. Are there any categories that are currently receiving key support?

Shopee's fully managed project covers all categories, and traders or source factories with supply chain resources in various categories are welcome to try it.

6. If I open multiple fully managed accounts, can I share inventory of products?

A merchant only needs to open one fully managed account. After submitting the product, the buyer will select the target product, negotiate the price and issue the stocking requirements in the system. The product will be presented in the fully managed store managed by the Shopee platform. Merchants no longer need to open a separate store or multiple managed accounts.

7. After merchants supply goods to Shopee's fully managed project, how are they displayed on the front end?

Shopee will have independent stores to display the products of the selected items, combining various traffic combinations.

8. How do merchants who participate in full hosting price their hosted products and how is the product selection process connected?

The pricing covers the merchant's product costs, the merchant's required product profits, and the related costs incurred in the process of delivering the goods to the platform's designated warehouse. After the merchant opens a fully managed account, he needs to upload his competitive products in a timely manner, and the buyer will issue the demand through the system.

9. What are the requirements for stock quantity?

For the selected products, the first batch of 20 pieces of each model will be put into the warehouse, and the specific quantity will be subject to the stocking list issued by the buyer system. After the sale begins, the platform will send a replenishment notice to the merchant in the system based on the actual sales situation and operation strategy, and recommend the replenishment quantity and time.

10. What are the delivery time requirements for merchants? Are there any specific delivery and packaging requirements?

After receiving the stocking list, the merchant needs to ship the goods within 48 hours, deliver the specified products and quantity to the designated warehouse within 7 natural days, and check and store them. Overtime will affect product listing, first order review, available stock, event registration, traffic weight, etc. For hot-selling products, please arrive as soon as possible. Out of stock will affect the merchant's rating and long-term cooperation.

11. Is there any quality inspection process for some categories?

The platform will conduct random quality inspections on products entering the warehouse. Merchants are requested to understand the prohibited goods rules of each market in advance and ensure that the product images and descriptions submitted are consistent with the actual products.

12. How can merchants view inventory and sales performance data?

After the merchant has successfully settled in, please log in to the Shopee fully managed seller center in time to prepare products and check the corresponding performance data.

View "Shopee Fully Managed Seller Center"

https://shopee.cn/edu/article/18979

13. The settlement method is based on the order dimension. How long will it take for the settlement to take place after the sales order is completed? What channel is used for settlement? What is the settlement currency?

After the order is completed, the merchant will be settled every two weeks according to the quotation list for the merchant to participate in the escrow, and the RMB will be transferred to the merchant's bank card.

14. How to deal with unsalable goods after entering the warehouse? Will the return fee be borne by the merchant or the platform?

The goods can be stored free of charge for 90 days after they arrive at the warehouse. If the goods are unsalable, we will communicate with the merchant on the return plan before the storage deadline, and the return costs will be borne by the merchant.