eBay will update the seller protection policy of authentic transaction guarantee

On September 28, eBay US recently issued an announcement stating that from November 1, 2022, eBay will update the refund protection policy and payment dispute handling of the "Authentic Guaranteed Transaction".

Sellers must use a tracked shipping service that shows delivery status to the authenticator's address to be eligible for Item Not Received protection.

Previously, eBay required sellers to display at least the city or zip code of the address, but starting November 1, sellers must provide proof of delivery to the certifier's full address. Once the item is marked as received by the certifier, it becomes eBay's responsibility to deliver the item to the buyer, and if there are any delivery issues, eBay will work with the buyer to resolve them.

In addition, for orders valued at more than $750, eBay still requires sellers to sign for confirmation. eBay strongly recommends that sellers purchase shipping insurance for high-value orders. eBay also encourages sellers to keep the documents provided by the carrier, as they can show the full address where the order was shipped to prevent any disputes.

It is worth mentioning that eBay recently announced that it will expand the scope of protected categories of the "Free Return Care" service. eBay launched the eBay Free Return Care return protection plan "Free Return Care" service in June this year, providing sellers with more return shipping and related protection services.

Now, in order to better serve more sellers, starting from September 23, the "Rong e Refund" service has expanded the scope of protected categories, changing from the original second-level category protection scope to use third-level categories as category subdivisions, which can cover more categories. Among them, home gardening, fashion, and more auto parts categories are included in the protection scope.

The "Rong e Tui" premium subsidy activity for low-unit-price direct mail transactions to the UK is in progress. This subsidy activity will directly provide a 40% discount on the "Rong e Tui" premium for invited sellers' low-unit-price direct mail transactions to the UK that meet the requirements.

"Rong e Return" consists of two parts: "insurance protection" and "return service". For the return refund of insured transactions, 100% of the sales amount is compensated, and free return logistics and return warehouse services are also provided. After the seller accepts the return application initiated by the buyer, the system automatically sends the return delivery note to the buyer, and everything from return logistics to return quality inspection is handled, without the seller having to deal with return logistics and other matters.

After sellers join "Rong e Return", they only need to hand over the returns to "Rong e Return", lock the return costs with a fixed rate in advance, and turn on the free return option on the eBay site to provide buyers with a better shopping experience.