2022 Mid-Autumn Festival Dunhuang.com Partial Business Adjustment Notice

Dunhuang.com announced a notice in early September regarding some business adjustments during the Mid-Autumn Festival. The notice stated that the stocking period will not be counted from September 10th to 12th, and the stocking period will be calculated starting from September 13th. The following are the details of the notice.

1. Stocking period: September 10-12, 2022. The stocking period will not be calculated during this period, and the stocking period will be calculated from September 13, 2022. The order transfer business is running normally. From March 2022, the "Seller Assessment Rules" will officially begin to implement assessment penalties. Among them, the qualification standard of the logistics assessment sub-item "average delivery time" from March to May will be adjusted from "≤8 natural days" to "≤12 natural days".

2. Settlement business: Due to the adjustment of bank business processing time, the settlement of US dollars and RMB will be suspended from September 10 to September 12, 2022. It will resume normal from September 13, 2022. We apologize for the inconvenience caused to you.

3. Dunhuang.com Seller Customer Service: During the Mid-Autumn Festival holiday, the online customer service will still be available for 9 hours (9:00-18:00). During this period, if any seller needs help, they can also log in to the seller backend and use the online customer service or online message service.

4. Product review: Product review services will continue as normal during the Mid-Autumn Festival holiday.

5. Dispute business: Dispute cases will be handled normally during the Mid-Autumn Festival holiday. The processing and response of some cases will be delayed. Sellers are requested to pay attention to dispute orders in a timely manner and cooperate with the dispute specialist to provide relevant information to protect your rights and interests in the order. If there are sellers who need help, they can log in to the seller backend and use the online customer service or online message service. Normal operations will resume on September 13, 2022.

6. DHLink online delivery logistics channel provider's Mid-Autumn Festival holiday arrangements: expected to be updated next week

Kind tips:

1) Due to differences in regions and customs between buyers and sellers, buyers will still consult you during the Mid-Autumn Festival holiday to understand the problems in the order. In order to reduce the impact of disputes initiated by buyers on your store, sellers are requested to maintain smooth communication with buyers while enjoying the warm holiday!

2) For orders that need to be stocked in the near future, please set a reasonable stocking period and communicate and maintain good relations with buyers during the transaction process to avoid adverse effects such as refunds due to orders not being shipped after the stocking period, and disputes arising from buyers’ lack of feedback. Strive for smooth and successful transactions to add icing on the cake for your business.