How does Amazon's courtesy refund work? What are Amazon's refund rules?

More and more users are buying things on Amazon. As a cross-border e-commerce platform, Amazon has a large number of imported products to choose from. However, refunds often occur on it. So how does a courtesy refund work on Amazon? Find out below.

How to get a courtesy refund from Amazon ?

First, log in to the Amazon seller backend, you can see [Orders] at the top, put the mouse on [Orders], a drop-down list will appear, click [Manage Orders]. After entering the "Manage Orders" page, you can see a search box on the right. Enter the order number that needs to be returned and click Find. You can see a refund in the order details, click it.

Enter the "Refund" page, and you can see that the "Submit Refund" in the lower right corner is gray because we haven't entered the refund amount. After entering the refund amount, there are three places corresponding to different refund reasons, such as product refund, shipping discount, etc. Enter the refund amount (the refund amount needs to be agreed with the buyer, and a full or partial refund can be made through the order management tool), and then submit the refund. Click "Submit Refund" and the "Refund Success" page will appear.

Most refunds will be made in the same way as the payment form. For example, if the buyer uses a recharge card to make a purchase, the seller needs to refund the purchase amount to the recharge card. The refund will be returned to the buyer within a few minutes after the refund transaction is successfully completed.

What are Amazon’s refund policies?

Generally speaking, if you pay with WeChat, Alipay, etc., the refund will be credited to your account within 1 day, and the fastest is instant credit; if you pay with a bank card or credit card, the bank's refund processing time is about 1-15 working days, depending on the processing time of each bank.

You should also note that not all orders can be refunded. There are restrictions in the following three situations:

1. Alipay does not accept refund requests for orders that were successfully paid 90 days ago.

2. WeChat does not accept refund requests for orders that were successfully paid more than 365 days ago.

3. Refund requests for orders paid by credit/debit card more than 11 months ago may not be refunded via the original payment method.

If the buyer wants to refund to his own bank card, he can apply for it. The specific steps are as follows:

1. Log in to your Amazon account, then click [My Account] - [Payment Transaction Record] - [View Payment and Refund Records].

2. Click the [Check Balance] button on the right side of the refund you want to withdraw, then click [Withdraw to Bank Card], and then the Amazon refund can be withdrawn to the bound bank card.

Amazon's courtesy refund actually means communicating with the merchant before the refund, and applying according to the normal refund process after obtaining the merchant's consent. In this way, the merchant will process your refund application quickly. However, if you apply for a refund directly, the merchant may be unwilling to do so.

Recommended reading:

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What to do if Amazon's new products don't receive orders? How to place orders quickly?