How do Shopee sellers cancel orders? How to reduce order cancellation rate?

In the process of running a Shopee store, every seller friend will more or less encounter some order cancellation situations, because the platform has an assessment of the store’s data. So how do Shopee sellers cancel orders?

1. How do Shopee sellers cancel orders?

The buyer's refund needs to be approved by the seller. If the buyer has paid, the seller cannot close the order and can only ask the buyer to refund after negotiation. The store's active cancellation of the order will affect the store's cancellation rate and uncompleted rate. If you want to cancel, just click Cancel in the order in the background. There are several rules for canceling an order:

Incomplete rate: If the total number of orders (including cancellations and refunds and returns) in the past 30 days is greater than or equal to 50, the order incomplete rate must be less than 5%. If it is higher than the standard, 1 point will be deducted according to the seller's rating standard.

Affecting order completion rate: It is an important factor affecting the store image. A large number of order cancellations in the store leads to a low order completion rate. Therefore, when buyers see the data, it is difficult to leave a good impression, which affects sales.

Impact on store scores: The number of completed orders will be scored. If an order is cancelled, it will also result in a deduction of points, affecting the ranking and store exposure.

2. How to reduce order cancellation rate?

1. Fill in the correct and detailed product details to ensure that the buyer will not have any wrong expectations about the product;

2. Product details must include accurate and detailed information such as specifications, color, material, warranty period, etc.;

3. Product photos can include many photos from different perspectives to help buyers check the products more clearly;

4. Before delivery, carefully check the recipient's address, goods and other information to avoid wrong delivery;

5. Make sure all products have appropriate packaging;

6. Fragile items must be marked and protected with additional protective measures, such as bubble wrap or anti-slip air bags;

7. The parcel note must be clearly affixed to the surface of the product. If possible, it is best to put it in a special packaging bag to prevent the parcel note from being damaged.

Shopee sellers can cancel orders directly in the background. Of course, canceling orders will definitely have an impact on the order completion rate, but it is unavoidable. As long as this data does not exceed the normal indicators, there is no problem.