How to ask for good reviews on Shopee? What to do if you get bad reviews?

Everyone who does Shopee knows that customer reviews are very important. If customers give good reviews, we will be very happy. If customers give bad reviews, it will be a terrible thing. In fact, we can also take the initiative to ask customers for good reviews.

1. How to ask for good reviews?

First of all, when the buyer receives the goods, you can communicate with him in time and ask him to give a favorable evaluation.

You can also give some coupons to buyers, so that they can first feel your sincerity through the coupons, and you can also guide them to buy here next time, thereby increasing the repurchase rate. As long as there is no problem with the product, buyers will give you good comments if you make a request. You don’t need to worry about being embarrassed. Many buyers are very good. At least from what I have contacted, buyers will basically listen to your opinions.

The second way is to write a thank you letter by hand. First, write some words to show the buyer's trust in you, express gratitude, and guide him to make a review. You can also guide him to make a review on social platforms. If you have other social platforms, such as face, book, etc., you can guide them.

2. What should I do if I receive negative reviews?

1. First check the order evaluation and reply to the buyer's evaluation: Sellers on the Shopee platform click My Shop-Shop Rating, click Reply, and the seller can reply to a certain evaluation of the buyer.

2. If the buyer gives you a bad review and you communicate with him in time to modify the review, he will have one chance to modify it within 30 days.

3. The most direct and effective way to get buyers to change their negative reviews is to give them coupons or something. This not only promotes secondary consumption, but also allows you to cancel your negative reviews.

As a seller, you must actively guide buyers to modify negative reviews:

1. Go to Me - My Purchase.

2. Find the product whose rating you want to change, and then click Shop Rating to view the store rating.

3. Click "Change Rating" to modify the rating.

4. Modify the review and tap Done.

Another point to note is that if the buyer leaves a malicious negative review, after confirming that there is no problem with your product and service attitude, you can appeal to your account manager or call the platform customer service, and the platform will intervene to handle the matter. The appeal period should be more than one month, and the appeal information should be provided.

When asking customers for good reviews, you should be thick-skinned, not afraid of rejection, and be sincere. After all, you are asking for help. In this way, the chances of getting good reviews will generally be higher. If you encounter bad reviews, it doesn't matter. Just communicate with the customer seriously and solve the problem in time.