Where can I view Amazon store reviews? Can reviews be deleted?

As one of the world's largest e-commerce platforms, Amazon provides consumers with a rich shopping experience and allows them to rate and comment on the products they purchase. So, as a seller, where can you check the reviews of Amazon stores?

1. Where can I read Amazon store reviews?

First, Amazon store reviews can be viewed in the "Seller Center". After logging into your Amazon seller account, click the "Seller Center" option in the top navigation bar and select "Order Report" in the pop-up menu. Then, select "Customer Feedback" in the menu on the left to enter the store review management page. On this page, you can see all the reviews left by customers on the orders placed in your store.

In addition, Amazon will also send you customer reviews via email or message notifications. When a customer reviews your product, you will receive a corresponding notification, including the rating, review content, and customer nickname. Through these notifications, you can be the first to know what customers think of your products and services.

At the same time, Amazon also provides mobile applications such as "Amazon Seller Assistant", through which you can view and reply to store reviews at any time, as well as handle other order-related matters.

2. Can comments be deleted?

On the Amazon platform, sellers cannot directly delete comments about customers. This is to ensure the authenticity and fairness of the comments and protect the rights and interests of consumers.

However, in some special cases, you can submit a request to Amazon to remove the offending review. For example, if the review contains false information or malicious attacks, or violates Amazon's review policy, you can appeal to Amazon through the "Contact Us" page.

Amazon will evaluate your appeal and decide whether to delete the review at its discretion. It should be noted that Amazon usually conducts strict review of reviews, so you need to provide sufficient evidence to support your appeal.

Additionally, as a seller, you can proactively respond to negative reviews by responding to them. When a customer leaves an unsatisfactory review, you can respond in an objective and friendly manner, explaining the problem and offering a solution. This can help other customers better understand your products and services and improve their shopping experience.

Amazon store reviews can be viewed through Seller Central, email notifications, and mobile applications. As sellers, we cannot directly delete customer reviews, but we can submit appeals to Amazon and actively respond to negative reviews by replying to reviews.

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