How to return goods on Amazon in China? What documents do I need to prepare?

Amazon is a cross-border e-commerce platform and also one of the e-commerce platforms. After we shop on this platform, if there are any problems, we can apply for a return. So how do we make a return? The following is an introduction for you.

How to return goods on Amazon in China?

The import operation process is as follows:

1. Contact us and we will provide the order form (specific information includes: sender/company name, contact information, zip code, specific address, contact information, and recipient/company name, contact information, zip code, specific address, contact information, goods list and value) to complete the goods express information.

2. Based on our experience, we provide an economical, convenient, safe and stable channel to contact the corresponding express company to place an order. After placing the order, we will provide the reference number, express number and express delivery bill that can be queried on the official website.

3. We arrange the pickup according to the time agreed by the customer, and the sender can also contact the local courier company by himself.

4. The courier picks up the item successfully and arranges transportation. Relevant information can be found on the official website.

5. The goods arrive at the receiving city and the recipient clears customs.

6. After customs clearance, express delivery will be delivered to your door.

Information the sender needs to prepare:

1. Detailed information of the goods: product name, packaging size, and weight details. (The wooden box needs to have the ippc logo, and the carton packaging must be intact)

2. Address information: detailed information of the sender and recipient. (Specific information includes: sender/company name, contact information, zip code, specific address, contact information)

3. Export documents: For ordinary goods, provide an invoice. If the value of the goods exceeds the local export requirements, the sender needs to declare them for export.

4. Scope of transportation: Food, milk powder, electrical products, cosmetics, machinery and instruments, electronic products, food, hardware tools and other products can be accepted.

Time guarantee: Delivery to Hong Kong within 3-5 working days after pickup.

Safety guarantee: Transportation is a signed transportation contract, and the four major international express companies are responsible for transportation, double guarantee, worthy of trust. For goods with high value, our company can act as an agent to buy insurance. Full protection, safe and worry-free.

Amazon merchants can learn about Amazon's return method. If you apply for a return on this platform, there are also relevant procedures, so Amazon merchants need to learn about it. I hope the above content can solve everyone's problems.

Recommended reading:

Are Amazon's off-site promotion service providers reliable? What are the channels for off-site promotion?

Can Hong Kong companies register Amazon? What are the advantages?

How to do SEO optimization on Amazon? Detailed answer