Can I cancel an order if Amazon has not shipped it? How to cancel an order on Amazon!

When you shop online, you will definitely encounter a situation where you want to cancel an order because the goods have not been shipped. In fact, you can cancel orders on e-commerce platforms such as Taobao and JD.com. So, can you cancel orders on the cross-border e-commerce platform Amazon if the goods have not been shipped? Next, we will explain this aspect to you.

Amazon can cancel orders if they are not delivered. We explain this from both the buyer and seller perspectives:

1. Buyer cancels order:

It should be noted that the buyer can cancel the order within 30 minutes after the order is placed. Operation:

1. Go to "My Account" - "My Orders" and find the corresponding order;

2. Click the "Cancel Item" button on the right side of the order.

If the order exceeds 30 minutes, you need to ask the seller to help cancel the order. For undelivered orders, the order amount will be returned to the payment account on the same day; if it is a cash withdrawal, it depends on how long the bank takes to process it, so you can pay more attention to it.

2. Seller cancels order:

Step 1: Find "Orders" - "Manage Orders", find the corresponding order in the email, and then click "Actions" - "Cancel Order".

Step 2: On the cancel order page, select "Buyer Cancellation" as the reason for canceling the order, then click Submit.

After the seller cancels the order, the system will send emails to the seller and buyer respectively to confirm that the order has been successfully canceled.

Sellers also need to note that if the order is cancelled in this situation, it will affect the store's order cancellation rate: if the seller does not ship and confirm the order within 30 days of the expected delivery date, Amazon will automatically cancel the order, which will be counted in the seller's order cancellation rate. If the cancellation is made after negotiation with the buyer, it will not be counted in the order cancellation rate.

In fact, if the goods are not shipped, the order can be cancelled. No matter which e-commerce platform, we just need to explain the reason to the merchant and then apply for a return and refund. Finally, I hope this article can help you!