How to unblock a frozen store on Shopee Thailand? What is the reason for the freeze?

No matter what platform you operate your store on, traffic volume is very important for sellers. The more traffic a store has, the more natural traffic it can get. Some stores will be frozen, so how to unfreeze a store on Shopee Thailand?

How to unblock a frozen store on Shopee Thailand?

If a store is frozen because it violates the platform rules, you need to appeal depending on the severity of the situation and find a way to unblock the store and restore it to normal operation. If Shopee is permanently frozen, it means that your account is frozen for a long time, and this account is equivalent to being useless. It is also difficult to appeal, but you can also try to appeal.

To appeal a Shopee account freeze, please log in to the account freeze appeal system: https://shp.ee/an8qs8p, then fill in the information according to the platform's requirements and submit it to the platform for review. If the seller files an appeal within the specified time, or the appeal fails, the frozen Shopee account will be permanently suspended 30 days after the notice is issued.

What causes the freeze?

1. Merchants are negligent and fail to handle return and refund orders in the store in a timely manner. Often, Shopee merchants will ignore the return/refund requests of backend buyers and fail to respond and process them within 48 hours, which will cause the Shopee platform to freeze the merchant's account.

For store accounts frozen due to this reason, merchants can restore the operating rights of the account by compensating buyers and providing evidence to the customer service of the Shopee platform. Since the Shopee platform mostly contacts Shopee merchants through phone calls and emails to handle returns and refunds in stores, all Shopee merchants must ensure that the phone calls are real and effective, and keep them open. They must check their mailboxes frequently to see if there are any emails that need to be resolved, so as to avoid freezing the store due to negligence and affecting the normal operation of the store.

2. The account violates the Shopee platform rules. Shopee platform stipulates that merchants must strictly abide by Shopee's official terms and agreements when operating their own stores, and avoid situations such as cheating/affecting transaction security, disrupting the platform, operating in violation of regulations, and having too high an order completion rate or delayed shipment rate. Once the Shopee system detects that a store has violated the platform rules, it will also deduct points and freeze the store.

The Shopee platform is still okay, because the platform is still in its rising stage and there is still a lot of room for development for merchants, but everyone still has to take it step by step, so that they can make steady progress and move their stores to a higher level.