How to clear Amazon’s performance records? Do you need to do it yourself?

Amazon’s performance records record both the good side and the bad side. Merchants certainly hope to keep only the good side. However, this is not the case in reality. Therefore, many people are anxious to clear Amazon’s performance records. So how to clear them? Let’s talk about it.

1. How to clear Amazon’s performance records?

If it is inventory performance, it is cleared once every three months. The official has not explained the clearing of other performance. If you want to know, you can consult the official customer service. If it is an update status, order information is updated every 15 minutes, feedback and return information is updated every 30 minutes, and product evaluation is updated every 6 hours.

Second, do you want to operate it yourself?

Basically, it is operated by the system, unless your account is no longer in operation, then it can be deleted.

I'm looking at my Account Health page but I don't see many of the metrics I used to be able to view. Where can I find the metrics?

To provide you with greater visibility into metrics that may impact sales, these metrics have been removed from the status experience. No actions will be taken on these metrics.

What should I do if one or more complaints are displayed on the control panel?

If you have complaints, click View in the Policy Compliance section of the Account Health page and take a moment to review them. Here you will see the records that triggered complaints and were subsequently removed, as well as their current status and the steps taken to reinstate them. To reinstate a removed record, click Appeal Action Plan.

If the action is approved, it can be re-listed. Similarly, if you believe a condition complaint was made in error, click Dispute the reason for the error. If an error was made when removing content, the complaint will be removed from the condition record.

Learn how to appeal a privilege restriction or removal?

The account's performance against the metrics or policies given on the Account Health page is off target, but the Health page does not indicate that the account is at risk of deactivation. Why is this?

The number of orders is fully considered when calculating the account status. For example, if there are only 10 orders and 1 of them is defective, the defect rate is 10%. Although technically this score exceeds the target by 1%, it is too small to necessarily reflect the performance problems.

Once the issue is resolved, how long does it take for it to no longer appear in the Restricted Policy Violations area of ​​the Status page?

Even if the issue is resolved after the product is removed, the violation status will continue to be displayed for 180 days.

If you want to clear Amazon's performance records, in most cases the system will do it, and you don't need to do it yourself. There are also some things that you cannot do by yourself. In this case, you can only wait for the system to handle it. Of course, if you don't want to do it anymore and log out of your account, you can clear it all at once.