Where can I view the internal messages on Amazon? How can I find them?

Speaking of Amazon, it actually has internal messages to notify merchants, but novice merchants often don’t know where to look? So, next, let’s take some time to talk about the sales of Amazon’s internal messages. If you are interested, you can follow us to take a look.

How to find?

You can check the internal messages in the background, buyer messages-all messages.

Reply to internal messages:

First, the internal messages cannot contain the real addresses of both parties, which is to prevent offline transactions or negotiations. In addition, both parties cannot send the real email address to each other in the content. The buyer's email will be blocked, and you may receive a policy violation warning if you send it.

Second, if the buyer sends some polite words like "thank you" or "thanks", which are meaningless, you don't need to reply. Just click "mark". This function can be used for emails that have not been replied for more than 1 day in very special cases, but you should pay attention to the frequency of use, not too frequent.

Because Asia has powerful monitoring, don't be too tricky. After marking, you still need to reply. Find the email and reply.

Third, it cannot contain information such as addresses and links. This means that some people do not know how to send it, and then ask to send the address, which is not appropriate. You can only send it by email with instructions on where to send the return, and then authorize the return.

Of course, customers can send their address and phone number. If it is really difficult to contact them, calling is a good way. At the same time, sending a store link to the buyer and guiding them to complete the transaction through the link is not allowed. You can't send it casually. Except for logistics, it is best not to send other information. This can easily be regarded as a violation, so don't do it this way.

Fourth, you cannot bribe the other party. I believe everyone knows bribery. If you give benefits, you must give some benefits in return. Especially when dealing with negative reviews, don't just say it out loud. Everyone should be cautious and don't say anything in the internal messages.

5. Set up reply templates. If the replies are regular and similar, set up some templates to reply. Reduce processing time. Click manage e-mail to create a reply template, which is relatively simple.

However, please note that if you have multiple accounts, you must not set the same email reply content, otherwise it will easily cause association. You should still set the reply content according to the content of each email.

If merchants want to view Amazon's internal messages, they can view them in the buyer information in the background. Merchants who need to send internal messages can reply through this function in the background. However, regarding content replies, we have also emphasized a few points that cannot be used. Merchants should keep these points in mind to ensure that there are no violations when replying to content.