Is it easy to get an Amazon action plan approved? What is the format?

Amazon is now a popular cross-border e-commerce platform. Many merchants who open stores on Amazon should have made action plans. Some merchants are afraid that the plans will not be approved. So is it easy for Amazon's action plans to be approved?

1. Is it easy to pass the Amazon Action Plan?

Amazon Plan of Action (POA) refers to a statement made by a seller to the Amazon Seller Performance Team. It is usually used to appeal or prevent Amazon from blocking an account. It usually includes:

1. Explain the root cause of the problem

2. What steps will you take to resolve the issue?

3. What steps will you take to prevent this problem from happening again in the future?

Amazon POA should be concise, provide explanations for all issues, and provide evidence where appropriate. For example, if Amazon requires an invoice or security certificate, you should produce any supporting documents. With some POA writing tips, sellers have a greater chance of having their accounts reinstated. Of course, there are also some common mistakes that you should be careful to avoid.

Second, Amazon officially explained the action book as follows:

If we have removed your eligibility for One-Day, 2-Day, or One-Day Delivery, and you still cannot meet the requirements for One-Day Delivery within the next 90 days, you may not be able to use Premium Shipping options. At this stage, we will ask you to provide us with an action plan to improve your performance. In this case, your status will be changed to Limited in the Premium Shipping Eligibility tool.

If you find yourself being limited in the Premium Shipping Eligibility tool, you can get a detailed performance report from the Seller Metrics page and send us an action plan that includes an analysis of the root causes of your performance issues and a plan to resolve them within a specified time frame. Send your action plan to [email protected].

If our team approves your plan of action, we'll reinstate your eligibility for Premium Shipping options.

2. Amazon Action Plan POA writing format:

(1) Explain what problems occurred with the account. The information provided must be relevant to the reason for the suspension.

(2) What actions have you taken to resolve the above problems? There should be practical measures, such as installing automatic fault protection devices on the equipment to prevent problems from occurring again.

(3) What have you done to prevent these problems from happening again?

3. Specific steps for filling out the Amazon action book:

(1) Fill in the “What is the root cause of the problem?” and tell Amazon that I now know what went wrong with my product.

(2) "What measures will you take to resolve the problem?" For example, if the buyer complained that the product was not the same as the description, or the product size was incorrect, then we could write that due to our negligence, the size information on the listing page was incorrect, resulting in the buyer receiving a product that was too small or too large, and we have modified the listing content, and the information is now correct.

(3) "What measures will you take to avoid problems in the future?" Since the problem has been solved in the second step, in the third step you can fill in that you will strengthen the company's management and add an audit process to the content review to ensure that the problem of incorrect size will not occur again.

After submission, Amazon will generally respond within 12 hours.

As long as everyone follows the relevant rules of Amazon's action plan, the pass rate will be very high. Some merchants who don't know the format can go to the Amazon platform to learn from other merchants' production templates, or check it out.

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