Is the refund rate on Shopee high? Is it okay if I don't agree to a refund?

Because now everyone doing e-commerce needs to use logistics to deliver goods to consumers, especially for friends doing cross-border e-commerce, logistics will be more troublesome, and postage will be more expensive. Does Shopee have a high refund rate?

1. Is the refund rate of Shopee high?

Cross-border sellers on Shopee basically encounter a problem, that is, when buying something, the buyer is not happy with the cash on delivery option and just leaves the item there without picking it up, causing the product to be returned, affecting the store's order completion rate.

Basically, many sellers have encountered this situation, so many sellers doing Taiwan Shopee auctions should have a love-hate relationship with the channel's "cash on delivery".

Some friends asked, if this is the case, is the return shipping fee paid by the buyer or the seller?

For cash on delivery orders in Taiwan, Indonesia, Thailand, and Vietnam, there are two situations in which the orders are returned due to the buyer not picking up the order:

1. For orders of USD 20 or above, Shopee currently does not charge sellers for return fees and the goods will be returned to the seller free of charge;

2. No return service will be provided for orders below US$20.

Second, someone asked, if I don't agree to a refund, can I get one?

If the buyer requests a refund, the order will enter [Return/Refund] and the merchant will receive an email reminder. The seller can click [Refund] to refund the buyer, or choose [Submit Dispute to Shopee] to file a dispute with Shopee, and Shopee will intervene to handle it.

Except for the Thailand site, all other sites can refuse refunds after the buyer requests a refund, and the local customer service will intervene to handle partial refunds. Thailand does not provide partial refund services for the time being.

But please note: the seller needs to complete the [Respond] response operation within the specified time, otherwise the system will automatically agree to request a refund to the buyer, and it will be useless for us to regret it at that time.

It is not easy to do cross-border business with Shopee. It is not a project that can make you rich overnight, nor can it be done behind closed doors. I have been doing Shopee for more than a year. Sometimes when I open a new category, I will fall into the dilemma of not being able to increase the number of orders. However, as long as I think carefully, I will definitely be able to do it well. After all, Shopee is the simplest and easiest to operate among all channels.

If the quality of your products is not good, the refund rate will not be too high. Because of the postage issue, many consumers will have disputes with merchants when they want a refund, and merchants cannot refuse to agree to a refund, so it is not easy to do cross-border e-commerce.

Recommended reading:

How does Shopee ship goods? What is SLS?

How to set product attributes on Shopee? What are invalid attributes?

What is the appropriate inventory setting for Shopee products? How to operate it?