How to view Amazon return orders? How do merchants handle return orders?

As a merchant, you must handle consumer return orders in a timely manner to avoid unnecessary trouble. However, some friends are not sure how to view Amazon return orders. So next we will explain to you how to view Amazon return orders.

First, you need to open the light search browser, search and log in to the Amazon official website. After logging in to your Amazon account, go to My Orders. Click "【View Order Details】【Order Details】" next to the order. But please note that the refund status will be displayed at the bottom of "【Order Overview】".

How do merchants handle return orders?

1. Save Amazon’s return notification email

If a buyer issues a return request, Amazon will send a notification email to the seller. The platform will then refund the amount to the buyer. Remember to keep the email and record the refund. Also remember to verify that the product has been returned within 45 days.

2. Request reimbursement from Amazon

If for some reason the product is not returned to Amazon within the 45-day limit, the seller can ask Amazon for reimbursement to recover the loss.

3. Protect your feedback

If a buyer requests a refund, they may leave a review for your store. Whether it’s a positive or negative review, be sure to contact the buyer and apologize for the bad experience. Keep a close eye on reviews and feedback by using automated email software such as BQool Feedback Central. In addition to proactively managing sellers’ feedback and inviting buyers to leave reviews, the software will also alert users when negative feedback is received, so sellers can make changes and find solutions to the problem as soon as possible.

4. Send the returned items to Amazon back to the seller

Sellers can ask Amazon warehouses to send back the returned inventory directly. This way, they can check the quality of the item and see if it is in good condition for resale (discount promotion). Chinese sellers can also consider seeking assistance from overseas warehousing service providers.

5. Check all returned goods

Each product that is returned must be inspected. Check the condition first to decide if it can be resold. Pay special attention to these items as they may be defective.

As long as you open a store on Amazon, you will encounter returns. This is inevitable, but as a merchant, you must know how to operate a return order. This is the most basic professional quality! Finally, I hope this article can help you!