Text | Zhai Yuanyuan The last Carrefour supermarket in Beijing has suspended operations. Although Carrefour officially denied the rumor that it was not closing, the fact that large supermarkets are collectively declining is irreversible. Instead, convenience stores of all sizes, online fresh food platforms, and instant shopping and delivery services of Internet giants have emerged. As large supermarkets have closed down one after another, many people believe that the spring of convenience stores has arrived. Convenience stores are not a new species. Since 1992, when 7-Eleven opened its first convenience store in mainland China, the convenience store industry has officially begun. After more than 30 years of development, there are now nearly 300,000 convenience stores in China. According to statistics from the China Chain Store & Franchise Association, as of the end of June 2022, there are about 270,000 convenience stores in China. Among the nearly 300,000 convenience stores, tens of thousands of them are franchise stores. Like other consumer formats such as coffee, milk tea, and small noodles, convenience store giants such as 711, Lawson, Meiyijia, and FamilyMart have also used the franchise model to expand their territory, seize market share, and build user minds. This mature business model has almost no novelty, but recently, because Convenience Bee, known as the "light of Chinese convenience stores," opened up for franchising, the convenience store franchise model has once again caused heated discussions in the industry. The convenience store market undoubtedly still has a lot of room for development. The 2023 China City Convenience Store Index released by the China Chain Store Association a few days ago shows that only a few cities in my country have a saturation rate of less than 2,500 people per store, reaching the mature market standard. The saturation rate of convenience stores in most cities is in the range of 3,000 to 9,000 people per store, and there is still a lot of room for improvement to reach the mature market stage. However, whether the convenience store franchise model is profitable remains to be discussed. Many franchisees told Tech Planet that franchising convenience stores is not actually profitable. Franchisees are equivalent to investing hundreds of thousands of yuan to find themselves a job with a monthly salary of several thousand yuan and 365 days a year. Even if the franchisees who made money from choosing a good location in the early stage admitted that they could not replicate a second profitable convenience store. Are the benefits of joining a convenience store franchise still there? “Joining a franchise means working for the brand and its employees” Li Tong joined 711 three years ago. This convenience store pioneer has more than 6,600 stores worldwide and has been in China for the longest time. It now has more than 3,500 stores in China. Because he has enough filters for the brand, Li Ning decided to join after several inspections. The franchise fee for Shandong 711 is 200,000 yuan. After investing hundreds of thousands of yuan in rent, manpower, and purchasing, Li Tong found that he did not make as much money as he had imagined. Li Tong told Tech Planet that he has joined two stores and has been operating convenience stores for three years. Currently, he is not losing money, but he is not profitable. One of the reasons for not making money is the high labor cost. Li Tong said that because he also has his main business, he does not have much time to manage the convenience store himself, so he entrusted it to the store manager. The labor cost in Shandong is very high. The store manager earns 10,000 yuan a month, and the ordinary clerk earns 6,000 yuan a month. A store needs at least four employees, and the night shift employees earn even more, about 7,000 yuan. Add to that the rent, water and electricity bills, and the daily turnover is 8,000-10,000 yuan. In a month, he is almost working for the brand and employees. There is a certain gap between expectations and actual implementation. The gross profit figures officially announced by convenience store brands to franchisees are inconsistent with the actual operating figures of franchisees. The average non-tobacco gross profit margin promised by the Meiyijia convenience store brand is about 25%. The single-store profit model introduced by Lawson is: a 40-square-meter store with a monthly turnover of about 80,000 yuan, a monthly gross profit of about 32,000 yuan, a monthly net profit of about 19,000 yuan, and an annual profit of about 238,000 yuan. A 711 franchise business manager told Tech Planet that the gross profit of fresh food products such as rice balls, buns, and oden can reach 50%-60%, and the average gross profit of SKU is about 38%. However, the actual operation is not as high as the official claims. Li Tong said that franchisees place orders according to the brand's specified standards, but 711's price advantage is not big. Compared with other convenience store prices, 711's prices are even more expensive. The gross profit is not high either. In actual operation, the gross profit is usually 19%, and 35%-40% is completely unrealistic. The brand commission also makes the franchisee's profit thinner. 711 has three commission modes. The amount of franchisee's investment is directly linked to the share ratio. The brand commission ratio can be as high as 32% of the gross profit. Specifically, if the franchisee does not invest in store decoration and equipment purchase, the franchisee and 711's official gross profit sharing ratio is 68% and 32%; if the franchisee invests in decoration but not equipment, the franchisee and 711's gross profit sharing ratio is 78% and 22%. If the franchisee invests in everything and purchases brand equipment and decoration, the franchisee and 711's gross profit sharing ratio is 88% and 12% respectively. The 32% share means that the franchisee is divided a large part of the profit every day. In addition, fierce competition is also one of the factors that make convenience store business increasingly difficult. In Li Tong's view, the three-year epidemic has had a huge impact on offline business formats. He thought that business would improve after the epidemic, but after the epidemic, he found that business was even more competitive and worse than before the epidemic. The convenience store model has a very low threshold and is very easy to copy. There is a convenience store almost every few steps near Li Tong's convenience store, and there are many convenience store brands. Convenience stores that cannot expand their business will also find it difficult to survive. Xiao Li, who has joined five Lawson convenience stores in three years, revealed that among the five stores, two stores are doing OK business, while the two stores near schools are doing worse business. When things are good, the daily turnover of the convenience store can reach about 9,000 yuan, and generally it is around 5,000-7,000 yuan. Xiao Li decided to sell another store because it could not obtain a tobacco license. The gross profit of tobacco and alcohol is about 10%-12%. Xiao Li said that convenience stores without tobacco basically won't survive for long. There are many pitfalls in franchising, and the pitfalls that franchisees have encountered are different. Franchisee Lao Liu has a say in whether or not he can make money by joining a convenience store. According to him, the investment he regretted most in his life was joining a Japanese brand convenience store. He invested in 21 stores, totaling more than 10 million yuan, but the return on investment was not high, with a profit of less than 100,000 yuan a month, and even less than the interest rate of depositing money in the bank. The headquarters promised him to open new stores, but he said he would never open any more. He told Tech Planet that franchising is not easy, and FamilyMart and Lawson convenience stores rarely make money, and they are just working for the brands. Earlier franchisees have already quit the convenience store game after trial and error. Franchise owner Hu Yu joined the convenience store in 2016. According to her, at that time, Zhongbai Lawson had not officially arrived in Wuhan, but she could not wait and joined other brands, investing more than 900,000 yuan, renting 40,000 yuan a month, paid every six months, franchise fee 50,000 yuan, deposit 150,000 yuan, decoration equipment 360,000 yuan+, site selection 15,000 yuan, entry fee 15,000 yuan, tobacco license, consumer property and other miscellaneous expenses. High investment did not bring high returns. Hu Yu's convenience store has been in a loss state for half a year. After half a year, he needed to pay the rent for the second half of the year. The snowball kept rolling and he could not afford it. Hu Yu decided to stop the loss in time and closed the store. Even though it was losing money, Hu Yu still said that there must be profitable stores, but they are really rare. Store location and rent are very critical. The top domestic convenience store brand, Meiyajia, has the largest number of stores, with 30,008 stores. This brand, which relies on franchisees to expand wildly, has also exposed the most problems in the process of franchising. Henan franchisee Wu Xin has publicly transferred his convenience store. Joining Meiyajia was his first formal business venture, but he didn't expect it to fail. Wu Xin told Tech Planet that the biggest pitfall of joining Meiyajia is the high purchase price. The purchase price is sometimes equivalent to the retail price of ordinary convenience stores, which is more advantageous than e-commerce platforms. He took Tuopai ecological wine as an example. JD.com sells it for 88 yuan per bottle, while Meiyajia's purchase price is 208 yuan, which is equivalent to harvesting 120 yuan per bottle from franchisees. Meiyijia's product prices have also been criticized by many consumers. One netizen said that when he went to buy Jindian pure milk, the clerk said that he could save more than ten yuan by becoming a member, and the discounted price was 49.9 yuan. But compared with other channels, home delivery is only 46.9 yuan, and being a member can save 4 yuan, 42.9. In comparison, who would choose to go to a convenience store. The unclear rebates for activities and various charges under various pretexts have also made franchisees complain. Wu Xin said that Meiyajia franchise stores have big promotions every month, and they can make two yuan for an order of dozens of yuan. In the past, they promised that there would be no handling fees, but starting from September, they increased the handling fee by 0.38%. Then in terms of withdrawals, it used to be one yuan for less than 3,000 yuan, and later it was one yuan for less than 5,000 yuan. Now a handling fee is also charged for less than 5,000 yuan. At the beginning, there were activities, 10-2 yuan for new members, 38-8 yuan on Tuesdays, and 20-5 yuan for low-temperature milk. Now all the discounts are gone, and there is only one activity on Tuesdays of 25-5 yuan. In the past, the half-month period was not mandatory, but now it is mandatory to bring goods during the half-month period. If they cannot be sold, franchisees need to return the goods manually. “There is no other profitable convenience store that can be replicated” There are many factors that affect whether a franchised convenience store can be profitable, including geographical location, rent, employee costs, franchise brand commission rate, and daily turnover. Each indicator is crucial to profitability. The life and death line of the convenience store industry in Shanghai is a daily turnover of 5,000 yuan. Convenience stores with a turnover below 5,000 yuan are almost not allowed to join. A manager in charge of the franchise business of 711 revealed to Tech Planet that the closure rate of 711 convenience stores is around 3-5%. The situation of convenience stores in each city is different. It is not clear in other cities. In Shanghai, the daily turnover of franchised convenience stores cannot be less than 5,000 yuan, otherwise there is no profit. The loss rate is generally 3% of the order. The rent must also be controlled within a certain range, preferably not more than 30,000 yuan/month. Priority locations for opening stores include: large office areas, community entrances and exits, and areas around transportation hubs and subway stations. 711 headquarters will first help evaluate the location for free. If the location is not good, it will not be recommended for franchise. The above-mentioned 711 franchise business manager revealed that many people have consulted about joining this year, and the headquarters has also rejected many franchisees who chose inappropriate locations. There are very few profitable franchisees, and even if they have made a profit, they cannot guarantee that their successful experience can be replicated in the second store. Franchise owner Lao Jin has been a Meiyijia convenience store for 4 years. The store area is 120 square meters, which is a large store compared to the small stores of more than 40 square meters. The monthly rent is as high as 17,000 yuan. When he first joined, Lao Jin invested a total of more than 900,000 yuan, including the transfer fee, and then hired employees to manage it. According to him, the current monthly turnover is 450,000 to 500,000 yuan, and the annual net profit is about 500,000 yuan. Even if you make money, Lao Jin does not recommend players to enter the game blindly. Lao Jin told Tech Planet that you should be more rational. No industry is 100% profitable, and no industry cannot make money. There is actually no experience to follow in this industry. "There are more Meiyajia stores that cannot make money. I can only say that my store is one of the top few among the 200 Meiyajia stores in our city, that's all." In Lao Jin's opinion, any industry or brand that can be among the top in the city will definitely make money. However, being among the top cannot be attributed to experience, sometimes it depends more on luck. If he were to copy a second store like this, he would not be able to do it. Because convenience stores are all about location, and the unique locations are either scarce or already occupied by others. It is becoming increasingly difficult to run a convenience store business. Lao Jin said that now that low-priced snack shops are so popular, convenience stores' high-profit products: beverages and packaged snacks have become the snack shops' lead products, and they have no way to compete with snack shops. Franchisees have almost reached a consensus that franchising convenience stores is a project with a very low return on investment. Franchising convenience stores means working all year round and having to monitor the business 365 days a year, which is both time-consuming and laborious. Stores with poor performance will lose money, and stores with average performance may not even be as easy as working outside to earn 10,000 yuan a month. But this is how the industry works. Some people come in, some people leave, and some people want to leave but can't. In the past two years, convenience stores including 711 and Lawson have slowed down their franchise pace, and many convenience stores have even been forced to close. Convenience Bee itself has also experienced a period of major industry shocks such as layoffs and store closures. Now it is betting on the franchise model and trying to ease operating pressure through the franchise model. But now franchisees who have no advantages have gradually been abandoned by franchisees. This article was authorized by the author to be published on Operation Party. The copyright belongs to the author. |
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