How many points will Shopee deduct for delayed delivery? How to avoid delays?

As one of the most promising e-commerce platforms, Shopee has also attracted many domestic merchants to open stores on it. Of course, since you need to abide by the rules of the platform when opening a store, if there is a delay in delivery, how many points will usually be deducted? This is also what many friends want to know.

1. Shopee’s delayed delivery deduction

The delayed shipment rate is calculated as the ratio of delayed shipments to the total number of orders in the past 7 days. The shipment rate will be calculated and updated every Monday.

Shipping rate formula = delayed orders / total shipping orders = 5/20 = 25%

In other words, the delay rate must not exceed 25% to be considered qualified. If it fails to reach this level once, 1 point will be deducted, and if it fails twice, 2 points will be deducted.

2. How to avoid delays?

1. To avoid insufficient quantity, track the quantity regularly and update it in real time; update the inventory regularly through the platform (at least once a week) to ensure that the inventory of all stores is updated; avoid writing false quantities; pay attention to the condition of the goods and do not affect the actual delivery time.

2. Fill in the number of days and make sure the time required for delivery is in line with the actual situation; you can know how long it takes to prepare, pack and send out by the "number of days";

Whether it is "spot" can also be judged by the number of days. If it takes more time to ship, such as: the inventory is in a pre-order state, it should be marked as a longer preparation time, and the number of days should be set to more than 5 days. This can basically reduce a lot of delayed orders.

3. There are enough people to complete the packing work. You can use the data from the past few months to evaluate the average order volume and how many people are needed to complete the shipping process. This way, you can find people in advance to complete the packing and avoid delays.

In addition, you must ensure that the shipping flow is efficient, that the correct packaging and handling orders are in place, and that you are familiar with the system.

This can reduce a lot of delays caused by operational issues, enable faster delivery, and avoid many problems.

4. Before encountering special days or participating in theme events, make preparations in advance. You can estimate the sales of participating events or festivals in the following ways: use past data and experience to estimate the number of orders during special periods; during festivals or when participating in theme events, hire temporary additional staff to handle the increased orders. This is also what needs to be prepared in advance before the peak period of orders.

The points deduction for delayed delivery by Shopee is calculated based on the weekly delay rate. Points will be deducted only if the requirements are not met, and 1 point will be deducted for each time. Of course, don’t underestimate this deduction. Although it is only 1 point, the accumulated amount is not low. Therefore, you still have to ship on time, so that you can at least ensure that your store can get a good score in front of the system and users.