How to view the appeal record on Amazon? Where to view it?

If a merchant runs a store on Amazon and accidentally violates the platform's rules, resulting in the store being fined or the account being suspended. Or if the platform makes a mistake in fines, the merchant can appeal. So how can Amazon view the appeal record?

1. Where can I view Amazon’s appeal records?

The Appeals page on the Store Support Center page on the Amazon homepage.

2. The specific steps for appeal are as follows:

1. Find out the reason for account freezing: If the account is frozen, Amazon will generally send an email notification to the seller. Read the email in detail to find out the reason.

2. Self-check the facts: Based on the reason for freezing the email, self-check whether the account has violated this regulation. If it shows infringement, the corresponding product is infringed. The purpose is to understand the facts and make a plan for the appeal.

3. Develop an action plan: For the problems identified in the second step, list the seller’s specific solutions to the problems. The more detailed and accurate the plan is, the more likely it is that the seller’s rights will be restored.

4. Send an appeal request: Send an appeal to Amazon regarding the action plan and the restoration of selling rights. Log in to the seller's Amazon seller account; find "Performance Notifications" in the "Performance" link and click; view the notification that the seller's rights have been revoked and click to appeal; press the "Decide Appeal" button; fill in the seller's specific action plan in the file column provided by the platform; click "Submit Appeal" to submit the seller's appeal.

5. Pay attention to the seller's mailbox. Amazon will respond to the seller's new decision. Usually, Amazon will make an appeal decision within 48 hours and give the seller 17 days to appeal. The appeal may not be 100% successful. If the appeal fails, you can appeal again after approval.

In general, the appeal records of Amazon merchants can be viewed in the "Store Support Center"-"Appeal" page on the Amazon homepage.