Dunhuang.com Order Transfer Service Management Rules

This rule is specially formulated to encourage sellers to prepare goods, shorten order delivery time, and improve buyers' shopping experience. Below are the details of the rule, let's take a look.

1. These rules apply to all stores operating and selling on the Dunhuang platform.

2.1 Order transfer service

Order transfer service means that if the buyer agrees to this service, if the seller fails to ship the goods within 8 natural days after payment (based on the waybill number filled in online), the order will be claimed by other sellers. After the claim is successful, the original order will be cancelled, a new order will be formed, and the claiming seller will ship and fulfill the contract.

2.2 Original Order

An order is generated when a buyer places an order and pays.

2.3 New Orders

New orders generated after being claimed by other sellers.

2.4 Original Seller

The seller of the order that the buyer places and pays for.

2.5 Claiming a Seller

The seller who claims the order.

Chapter 3 Conditions of Participation

3.1 Scope of orders that can participate in order transfer

For this order, the following conditions must be met at the same time:

3.1.1 The buyer agrees to transfer the order;

3.1.2 Order amount ≥$5 and <$500;

3.1.3 The order does not include customized products;

3.1.4 The order has been paid for more than 8 natural days and is still in the waiting-to-be-shipped status.

3.2 Scope of sellers who can participate in order claiming

3.2.1 Sellers with a Polaris service rating of “Excellent” or “Excellent”;

3.2.2 Sellers who have been assessed by the platform to have strong service performance capabilities.

3.2.3 Sellers in the same primary business category as the transferred order (cannot claim across categories)

Note: If the seller's store operation has risks or poor performance capabilities, the platform will cancel its claim qualification.

Chapter 4 Transfer and Claim Management

4.1 Transfer Management

4.1.1 If an order that meets the transfer conditions is not shipped within 8 natural days after payment is completed (based on the waybill number filled in online), the order will be claimed by other sellers;

4.1.2 The original seller can still ship the order before it is claimed. When the order is shipped, the seller must fill in the waybill number online as soon as possible to avoid losses caused by the cancellation of the original order due to the new seller accepting the order;

4.1.3 The order has 48 hours to be claimed by the new seller. If it is not claimed within the time limit, the original seller must continue to fulfill the delivery obligation;

4.1.4 After an order is successfully claimed, the platform will notify the original seller and the claiming seller via an in-site message. At the same time, a new order will be generated in the claiming seller’s store and the original order will be automatically cancelled.

4.2 Claim Management

4.2.1 Before claiming the order, the seller must carefully check the order details, such as product specifications (color, size, style, model, etc.), logistics methods, etc., and can only claim the order after confirming that the same goods can be provided;

4.2.2 After claiming the order, the seller must strictly perform the product and service contract in the new order (if the buyer and seller agree, the communication result shall prevail);

4.2.3 The preparation period for new orders is 2 working days. The seller's acceptance indicates his commitment to complete the delivery within two working days (based on the waybill number filled in online);

4.2.4 New sellers cannot actively cancel new orders after accepting them.

4.3 Order Processing

4.3.1 If the seller does not ship the goods within 2 working days after the order is claimed, if the buyer initiates a refund agreement, the negotiation period between the buyer and the seller is 2 natural days;

4.3.2 If the goods have not been shipped within 2 working days after the order has been claimed (based on the waybill number filled in online), the buyer applies to cancel the order, and the order will be cancelled directly and a refund will be made.

Chapter 5: Violation Handling

5.1 Transaction without Selling

If a new order or an original order is cancelled due to the seller's reasons (excluding the cancellation of the original order due to order transfer), the platform will handle it in accordance with the relevant provisions of "no sale after transaction" in the "Dunhuang.com Seller Violation Management Rules".

5.2 Breach of Promise

If the order has not been cancelled and the new seller fails to complete the delivery within 2 working days after claiming the order, the platform will handle it in accordance with the relevant provisions of "Breach of Promise" in the "Dunhuang.com Seller Violation Management Rules" (if the order is ultimately cancelled due to the seller's reasons, it will be handled as a non-sale transaction).

5.3 Goods not as described

If the product sent by the "claimed seller" received by the buyer is significantly different from the product description when the original seller paid and placed the order, the platform will handle it in accordance with the relevant provisions of the "Dunhuang.com Seller Violation Management Rules" on "Goods do not match the description".

Note:

In case of special circumstances such as force majeure, please contact customer service in time for feedback.

Chapter VI Supplementary Provisions

6.1 For the behaviors of merchants on the DHgate platform that occurred before the effective date of these management rules, the rules in force at that time shall apply. For the behaviors that occurred after the effective date of these management rules, these rules shall apply.

6.2 DHgate.com may adjust these management rules at any time according to the platform operation situation and announce them to merchants in the form of announcements.

6.3 Merchants shall comply with national laws, administrative regulations, departmental regulations and other normative documents. For any behavior suspected of violating national laws, administrative regulations, departmental regulations and other normative documents, if these rules have already stipulated it, these rules shall apply. If these rules have not stipulated it, DHgate.com has the right to handle it at its discretion. However, DHgate.com's handling of merchants does not exempt them from the legal responsibilities they should bear. Any behavior of merchants on DHgate.com shall also comply with the various agreements signed with DHgate.com.

6.4 These rules were published on October 19, 2022 and will take effect on October 26, 2022.