How to contact Amazon online customer service? What are the methods?

Amazon merchants need to deal with customer service in the daily operation of their stores. Sometimes if you have any questions, you can also communicate with Amazon customer service. The following content will introduce how to contact Amazon online customer service!

1. Contact seller support by phone

There is no phone service specifically for sellers, or even a phone hotline that connects you directly to Amazon’s Seller Support team. The only way you can contact them by phone is to go online and request a connection with an advisor:

1. Sellers in the US site visit Seller Support US; 2. Sellers in the European site visit Seller Support Europe; 3. Sellers in the Japanese site contact Seller Support Japan. Or use the following numbers to contact the online support team (subject to change): Global: 1-206-922-0880 Amazon headquarters: 206-266-1000 or 206-266-2171 US and Canada: 1-800-372-8066 India: 1-800-419-7355 General seller and buyer support: 1-866-216-1072

If you are unable to call the Amazon contact number, you can go to Amazon Seller Central, click Help > Contact Us, and then select the subject of your issue. You will be moved to the next step of contacting Amazon Seller Support via phone.

Next there will be an option to enter your phone number and briefly describe the issue, then wait for the support team to call you back.

2. Contact seller support via email

Jeff Bezos can be contacted directly. If you send a concise and factual message to [email protected], you will probably get a response from the appropriate manager within a few hours.

Bezos has widely shared his email address. He encourages his customers to contact him, and while he won't respond personally, he will send the appropriate message to that specific person to resolve the issue.

If you want this approach to work, be sure not to be rude and get to the point quickly. Before you contact the Amazon employee, make it clear how you are asking for help.

This seems to work if you try other methods of asking for help first. So, depending on your problem, using one of the following official Amazon direct mails would be helpful:

1. Amazon official email:

[email protected]@[email protected]@[email protected]

If you receive an email from the Seller Evaluation Team, you should contact them immediately. This may be an issue that you will need to resolve directly with the team.

If you own the copyright to a product, or you are the legal representative of someone whose rights have been infringed, you should contact the appropriate team in each country to file a complaint. The email address you need is:

2. Intellectual Property Team

USA – [email protected] UK – [email protected] France – [email protected] Germany – [email protected] Italy – [email protected] Spain – [email protected] India – [email protected] Mexico – [email protected] If you wish to report any trademark or copyright infringement to protect your rights, you can contact the copyright team and you must be the person authorized to handle this issue:

3. Copyright Infringement Report

[email protected] you are having trouble selling, you may receive notification from the Seller Performance team. These teams are responsible for ensuring that the rules are followed and that the buyer experience maintains the brand reputation.

In the above content, Amazon customer service is introduced to all Amazon merchants. There are two main ways to contact them. If Amazon merchants have any problems that are difficult to solve, you are welcome to call Amazon customer service to solve the problem.